Work Preference
Overview
Work History
Certification
Languages
Work Availability
Software
Timeline
Hi, I’m

Fortune Davy To

Help desk
Toronto,ON
Fortune Davy To

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Important To Me

Flexible work hours

Overview

6
years of professional experience

Work History

Concentrix
Toronto, ON

Bilingual Customer Support Advisor (On-Site)
09.2025 - Current

Job overview

  • Provide high-quality customer support through inbound and outbound calls while maintaining a professional and empathetic approach
  • Build strong rapport with customers by actively listening and delivering clear, effective solutions
  • Assist customers with account inquiries, service updates, and issue resolution in a timely manner
  • Follow established call flows, quality guidelines, and compliance standards
  • Consistently meet or exceed performance metrics including customer satisfaction, call quality, and productivity
  • Collaborate with team members and supervisors to support operational goals
  • Demonstrate strong time management skills while balancing full-time employment responsibilities

BMO

Credit Card Advisor (Remote)
02.2025 - 08.2025

Job overview

  • Delivered bilingual (English/French) customer service for personal and business credit card clients
  • Assisted with credit limit changes, payments, card replacements, fraud investigations, and billing inquiries
  • Identified customer needs and recommended appropriate financial products and solutions
  • Maintained confidentiality and complied with banking regulations and security protocols
  • Documented interactions accurately using internal CRM systems
  • Consistently met or exceeded performance and quality benchmarks

HGS Canada

Help Desk Agent
01.2022 - 01.2023

Job overview

  • Provided technical support for hardware, software, and connectivity issues via phone and email
  • Diagnosed and resolved technical problems while maintaining high customer satisfaction
  • Documented cases thoroughly and escalated issues when required
  • Supported users in a fast-paced, service-driven environment

Biomatik Corporation

Bilingual Customer Service Representative
01.2020 - 01.2022

Job overview

  • Assisted customers in English and French with product inquiries and order support
  • Maintained accurate customer records and ensured timely issue resolution
  • Supported internal teams by managing data updates and customer communications

Certification

computer system technician

Languages

French
Bilingual or Proficient (C2)
Availability
See my work availability
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Available
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morning
afternoon
evening
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Software

Active Listening and easily understand customer worries

Timeline

Bilingual Customer Support Advisor (On-Site)
Concentrix
09.2025 - Current
Credit Card Advisor (Remote)
BMO
02.2025 - 08.2025
Help Desk Agent
HGS Canada
01.2022 - 01.2023
Bilingual Customer Service Representative
Biomatik Corporation
01.2020 - 01.2022
Fortune Davy ToHelp desk