Hi, I’m
Fortune Davy To
Help desk
Toronto,ON
Work Preference
Overview
6
years of professional experience
Work History
ConcentrixToronto, ON
Bilingual Customer Support Advisor (On-Site)
09.2025 - Current
Job overview
- Provide high-quality customer support through inbound and outbound calls while maintaining a professional and empathetic approach
- Build strong rapport with customers by actively listening and delivering clear, effective solutions
- Assist customers with account inquiries, service updates, and issue resolution in a timely manner
- Follow established call flows, quality guidelines, and compliance standards
- Consistently meet or exceed performance metrics including customer satisfaction, call quality, and productivity
- Collaborate with team members and supervisors to support operational goals
- Demonstrate strong time management skills while balancing full-time employment responsibilities
BMO
Credit Card Advisor (Remote)
02.2025 - 08.2025
Job overview
- Delivered bilingual (English/French) customer service for personal and business credit card clients
- Assisted with credit limit changes, payments, card replacements, fraud investigations, and billing inquiries
- Identified customer needs and recommended appropriate financial products and solutions
- Maintained confidentiality and complied with banking regulations and security protocols
- Documented interactions accurately using internal CRM systems
- Consistently met or exceeded performance and quality benchmarks
HGS Canada
Help Desk Agent
01.2022 - 01.2023
Job overview
- Provided technical support for hardware, software, and connectivity issues via phone and email
- Diagnosed and resolved technical problems while maintaining high customer satisfaction
- Documented cases thoroughly and escalated issues when required
- Supported users in a fast-paced, service-driven environment
Biomatik Corporation
Bilingual Customer Service Representative
01.2020 - 01.2022
Job overview
- Assisted customers in English and French with product inquiries and order support
- Maintained accurate customer records and ensured timely issue resolution
- Supported internal teams by managing data updates and customer communications
Certification
computer system technician
Languages
French
Bilingual or Proficient (C2)
Availability
See my work availability
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evening
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Software
Active Listening and easily understand customer worries
Timeline
Bilingual Customer Support Advisor (On-Site)
Concentrix
09.2025 - Current
Credit Card Advisor (Remote)
BMO
02.2025 - 08.2025
Help Desk Agent
HGS Canada
01.2022 - 01.2023
Bilingual Customer Service Representative
Biomatik Corporation
01.2020 - 01.2022