Fortune Anako
Summary
Proactive and guest-focused, I excelled at Conference Hotel and Suites by enhancing dining experiences through exceptional service and allergy awareness. Demonstrated expertise in hospitality service and sales techniques led to significant customer satisfaction and return visits. Skilled in team collaboration and safe food handling, I consistently met performance goals, contributing to a positive reputation and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Conference Hotel and Suites
01.2020 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Education
Bachelor of Science - Animal Production And Renewable Resources
College of Agricultural Science, OOU
Ago-Iwoye, Ogun State01-2024
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Safe food handling
- Team collaboration
- Food safety practices
- Allergy awareness
- Inventory management
- Order management
- Hospitality service expertise
- Sales techniques
Languages
English
Full Professional
Certification
- Standard First Aid and CPR level C and AED Certificate.
- Smart Serve Alcohol Certificate.
- Food Handler Certificate.
- Workplace Hazardous Material Information System Certificate.
- Workers Health and Safety Awareness in 4 Steps Certificate.
- Home Support Worker Certificate.
Timeline
Server
Conference Hotel and Suites
01.2020 - 03.2024
Bachelor of Science - Animal Production And Renewable Resources
College of Agricultural Science, OOU
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