Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Server

Fortune Anako

Summary

Proactive and guest-focused, I excelled at Conference Hotel and Suites by enhancing dining experiences through exceptional service and allergy awareness. Demonstrated expertise in hospitality service and sales techniques led to significant customer satisfaction and return visits. Skilled in team collaboration and safe food handling, I consistently met performance goals, contributing to a positive reputation and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Conference Hotel and Suites
01.2020 - 03.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Education

Bachelor of Science - Animal Production And Renewable Resources

College of Agricultural Science, OOU
Ago-Iwoye, Ogun State
01-2024

Skills

  • Strong work ethic
  • Task prioritization
  • Guest engagement
  • Exceptional customer service
  • Safe food handling
  • Team collaboration
  • Food safety practices
  • Allergy awareness
  • Inventory management
  • Order management
  • Hospitality service expertise
  • Sales techniques

Languages

English
Full Professional

Certification

  • Standard First Aid and CPR level C and AED Certificate.
  • Smart Serve Alcohol Certificate.
  • Food Handler Certificate.
  • Workplace Hazardous Material Information System Certificate.
  • Workers Health and Safety Awareness in 4 Steps Certificate.
  • Home Support Worker Certificate.

Timeline

Server

Conference Hotel and Suites
01.2020 - 03.2024

Bachelor of Science - Animal Production And Renewable Resources

College of Agricultural Science, OOU
Fortune Anako