Forozan Rezaei
Information Technology Business Analys
Edmonton
Summary
Detail-oriented and analytical Business Analyst with hands-on experience leading a cross-functional development team on a real-world IT project. Skilled in requirement gathering, stakeholder communication, Agile/Scrum methodologies, process improvement, and conflict resolution. Adept at managing timelines, facilitating collaboration, and delivering value-driven solutions. Coachable, highly motivated, and eager to grow in a dynamic environment where I can continue developing my business acumen, technical understanding, and problem-solving capabilities.
Overview
15
15
years of professional experience
2026
2026
years of post-secondary education
Work History
Business Analyst – Bamboo Project (Capstone)
NAIT Capstone Project
01.2025 - 04.2025
- Spearheaded the planning and execution of a tenant service request system built using PHP and React, focused on improving communication between tenants, contractors, and management.
- Gathered and analyzed requirements through stakeholder interviews and team workshops, translating business needs into actionable product backlog items (PBIs).
- Led Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives.
- Created a Scrum team charter and Kanban board to maintain transparency, monitor velocity, and keep the team on track.
- Acted as a liaison between the development team and stakeholders, ensuring alignment between technical deliverables and business goals.
- Managed team dynamics and resolved interpersonal conflicts, adopting a more empathetic leadership style to build team trust.
- Documented meeting notes, updated project wiki, and maintained sprint artifacts to support continuous improvement and accountability.
- Successfully managed scope, timeline, and communication flow to meet project milestones and prepare for beta testing.
Operations Executive
DMIT Club — NAIT
09.2024 - 04.2025
- Organize and oversee club operations, coordinating events, workshops, and member engagement.
- Work closely with team members to identify and implement process improvements and enhance club performance.
- Foster effective communication and collaboration among members to achieve the club's goals.
Marketing Coordinator
DAG Studio
03.2017 - 08.2022
- Track and analyze the effectiveness of marketing campaigns across platforms.
- Monitor KPIs such as reach, engagement, click-through rates, bounce rates, and lead conversions.
- Create regular performance reports with actionable insights for management and creative teams.
- Analyze customer behavior, demographics, and purchasing patterns to identify high-value clients or session types.
- Use client data to forecast seasonal trends.
- Segment audiences to tailor promotions and personalized content.
Project Coordinator
L’amour Design
09.2010 - 12.2017
- Collaborate with clients, sales teams, designers, and event planners to identify project needs and event objectives.
- Document and analyze requirements related to logistics, creative direction, vendor coordination, and technology needs.
- Translate client visions and goals into technical and operational specifications for project execution.
- Map and assess current event planning workflows to identify inefficiencies or gaps.
- Propose and implement process improvements in areas such as proposal development, budgeting, vendor management, or on-site execution.
- Develop standard operating procedures (SOPs) and best practice guides for repeatable event services.
Education
Diploma in Digital Media and IT - Business Analysis Concentration
Northern Alberta Institute of Technology (NAIT)
Edmonton, ABSkills
- Business Analysis & Communication
- Requirements Elicitation & Documentation (User Stories, Use Cases)
- Process Mapping (As-Is/To-Be), Gap Analysis
- Stakeholder Interviews & Communication
- Agile/Scrum Ceremonies Facilitation
- Team Conflict Management & Coaching
- Functional & Non-Functional Requirements Analysis
- Scope & Change Management
- Project Management & Tools
- Kanban Boards (Notion, Trello)
- Backlog Grooming & Prioritization
- Sprint Planning & Retrospectives
- Project Timelines & Task Allocation
- Technical & Analytical Tools
- BPMN, Lucidchart, Drawio
- MS Excel, Google Sheets (Data Analysis)
- Basic understanding of PHP and React (via Capstone Project)
- Soft Skills
- Coachable and always open to feedback
- Strong critical thinking and attention to detail
- Excellent time management and multitasking
- Passionate about continuous improvement and learning
Timeline
Business Analyst – Bamboo Project (Capstone)
NAIT Capstone Project
01.2025 - 04.2025
Operations Executive
DMIT Club — NAIT
09.2024 - 04.2025
Marketing Coordinator
DAG Studio
03.2017 - 08.2022
Project Coordinator
L’amour Design
09.2010 - 12.2017
Diploma in Digital Media and IT - Business Analysis Concentration
Northern Alberta Institute of Technology (NAIT)
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