Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

FOROOZAN NOBAKHT

Burnaby,BC

Summary

Versatile and detail-oriented professional with a diverse background in administrative support, insurance services, and admin lead. Proven track record of excellence as an office clerk, developing strong organizational and clerical skills. Gained significant expertise in client relations and policy management as an insurance representative. Currently excelling as an admin lead in a prominent clothing store, demonstrating exceptional leadership, team management, and operational efficiency. Adept at streamlining processes, and seeking to leverage extensive experience in a dynamic and growth-oriented environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Admin Lead

Harry Rosen McArthur Glen Outlet
05.2023 - Current
  • Managed opening and closing of the till, ensuring accurate cash handling and record-keeping
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Conducted bank deposits for cash, maintaining financial integrity and accuracy
  • Trained team members on all aspects of till operations, enhancing their competency and efficiency
  • Created a friendly and welcoming environment for customers
  • Delivered personalized customer service, enhancing client satisfaction
  • Coordinated administrative tasks to support store operations
  • Increased data capture ratio to over 70% by successfully obtaining customer data
  • Wrote weekly reports for sales, promotions, and store statistics

Licensed Insurance Representative

Sina Insurance
10.2017 - 03.2023
  • Good knowledge of all kinds of insurance, Helping build a strong team, Backroom organization, Social media account management, Providing good customer service
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Calculated quotes and educated potential clients on insurance options.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Managed two employees to sell various types of insurance.
  • Worked with a marketing team in several promotional projects

Office Clerk

Loolia Institute
03.2016 - 09.2017
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Education

MBA - Management

Trinity Western University
Vancouver, BC
10.2024

Bachelor of Science in Architecture -

Shiraz Azad University
Shiraz, Iran
01.2017

Skills

  • Bilingual (fluent in Farsi and English)
  • Skilled Microsoft office user (Word, Excel, PowerPoint)
  • Social media and internet skills
  • People's person and likeable
  • Correspondence and typing
  • Team oriented, adaptable, and flexible
  • Patient and sympathetic
  • Dedicated and responsible
  • Creative thinker and problem solver
  • Competent communicator

Certification


  • Licensed Insurance Representative - 2017
  • Certificate of Insurance Laws and Regulations - 2017

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Admin Lead

Harry Rosen McArthur Glen Outlet
05.2023 - Current

Licensed Insurance Representative

Sina Insurance
10.2017 - 03.2023

Office Clerk

Loolia Institute
03.2016 - 09.2017

MBA - Management

Trinity Western University

Bachelor of Science in Architecture -

Shiraz Azad University

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FOROOZAN NOBAKHT