Summary
Overview
Work History
Education
Skills
Timeline
Generic

Forogh Osmani

Oshawa,ON

Summary

Passionate and customer-oriented professional with over 3 years of experience in providing service in different environments. Seeking to leverage the strong communication, interpersonal and problem-solving skills earned, to ensure a comfortable and secure experience for all passengers as a flight attendant. Committed to upholding the highest standards of service and safety.

Overview

4
4
years of professional experience

Work History

Appletree Preschool

Teacher
03.2023 - Current
  • Ensure Child Safety and Supervision: Conduct regular safety checks, ensuring a secure environment for children at all times.
  • Serve Meals and Snacks: Efficiently serve meals and snacks, catering to dietary preferences and ensuring children’s satisfaction, similar to in-flight meal service.
  • Provide Care and Support: Greet children and parents warmly, assist with daily activities, and address inquiries and needs promptly.
  • Demonstrate Classroom Procedures: Clearly explain and demonstrate classroom rules and emergency procedures, communicating effectively.
  • Handle Emergency Situations: Remain vigilant and prepared to handle emergencies, including first aid and evacuations.
  • Collaborate with Staff and Parents: Work seamlessly with other teachers and staff, maintaining open communication and a supportive, positive and passionate team environment. Communicating with parents about any issues and its resolution.
  • Maintain Cleanliness and Organization: Ensure the classroom remains clean and tidy, conducting regular checks and managing waste disposal.
  • Monitoring Comfort and Well-being: Continuously monitor and address children’s comfort, responding to special needs and managing challenging situations with calmness and professionalism.
  • Provide Assistance to Special Needs Children: Offer personalized assistance to children with special needs, including individualized learning plans.
  • Report and Document Incidents: Accurately document and report any incidents or irregularities to ensure proper follow-up and resolution.

Coffee Shop

Employee
01.2021 - 02.2023
  • Provide Exceptional Customer Service: Greet customers warmly, take orders, and address inquiries and needs promptly.
  • Demonstrate Product Knowledge: Clearly explain menu items and make recommendations.
  • Monitor Customer Satisfaction: Continuously monitor and address customers’ comfort, responding to special requests and managing difficult situations with calmness and professionalism.
  • Prepare and Serve Beverages and Food: Efficiently prepare and serve beverages and food, catering to dietary preferences and ensuring customer satisfaction, similar to in-flight meal service.
  • Handle Emergency Situations: Remain vigilant and prepared to handle emergencies, including first aid and dealing with difficult customers.
  • Collaborate with Team Members: Working well with other employees, communicating effectively and contributing to a supportive team environment.
  • Adhere to Health and Safety Regulations: Comply with all health and safety regulations, ensuring all procedures are followed meticulously.

Durham First Aid

Receptionist
05.2020 - 08.2020
  • Customer Service: Welcome clients positively, assist with course registrations, record attendance, answer phone calls, guide the customers into their correct classes and address inquiries and needs promptly.
  • Organize and Distribute Course Materials: Efficiently organize and distribute course materials, ensuring all participants have what they need.
  • Maintain Cleanliness and Organization: Ensure the reception and course areas remain clean, tidy, sanitized and sterilized. This was during COVID-19, therefore cleaning procedures were intense.
  • Collaborate with Instructors and Staff: Work in a team environment with instructors and other staff, ensuring that everything on our to do list would follow through smoothly.
  • Adhere to Company Regulations: Comply with all company and course regulations, ensuring all procedures are followed appropriately.

Education

Bachelor of Arts - Psychology

Trent University
Oshawa, ON

High School Diploma -

Eastdale Collegiate And Vocational Institute
Oshawa, ON
06.2022

Skills

  • Fluent in two languages, English & Farsi
  • CPR certified
  • Customer Service skills: Strong ability to provide exceptional service to others, ensuring their needs are met and resolving any issues promptly and professionally
  • Communication: Excellent verbal and written communication skills to clearly convey information and instructions to others
  • Teamwork: Ability to work collaboratively with others and contribute to a happy and successful crew
  • Adaptability and Flexibility: Capable of adapting to changing schedules and environments with ease and professionalism
  • Problem-Solving: Strong problem-solving skills to address and resolve any issues that arise in work environments and personal life
  • Conflict Resolution: Ability to handle conflicts and difficult situations calmly and effectively, ensuring a positive experience for others around
  • Professional Appearance and Demeanor: Maintaining a neat, positive, radiant and professional appearance at all times

Timeline

Appletree Preschool

Teacher
03.2023 - Current

Coffee Shop

Employee
01.2021 - 02.2023

Durham First Aid

Receptionist
05.2020 - 08.2020

Bachelor of Arts - Psychology

Trent University

High School Diploma -

Eastdale Collegiate And Vocational Institute

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Forogh Osmani