Forest Degiorgio
Toronto,ON
Summary
Dynamic and customer-focused professional with extensive experience at Mamakas Food Group, excelling in cocktail mixing and inventory management. Proven ability to enhance guest satisfaction through exceptional service and innovative menu development. A natural leader, dedicated to fostering teamwork and building lasting customer relationships in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bartender
Mamakas Food Group- Bar Koukla
Toronto
12.2024 - Current
- Monitored bar inventory and promptly restocked low items before depletion.
- Developed new cocktail recipes based on customer preferences.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
- Greeted guests with friendliness and professionalism.
- Interacted with guests to ensure satisfaction with their experience.
FOH Manager
The Loose Moose
08.2024 - 12.2025
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities, and secured nightly bank deposits.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
FOH Supervisor
The Craft Brasserie & Grille
02.2023 - 08.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests' complaints while maintaining a positive customer environment.
- Demonstrated leadership by keeping up with cleanliness, organization, and delegating roles to employees.
Head Server
Taverna Mercatto
10.2020 - 12.2022
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
Bartender/Server
416 Snack Bar
03.2019 - 07.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Extensive knowledge of signature/classic cocktails allowing me to successfully serve patrons from the Queen West and other downtown neighborhoods along with our delicious rotating tapas style food menu.
Education
Bachelor of Science - Environmental Science
Mcmaster University
Hamilton, ON05-2018
Skills
- Cocktail mixing
- Inventory management
- Cash handling
- Customer service
- Beverage knowledge
- Menu development
- Team leadership
- Customer relationship building
Timeline
Bartender
Mamakas Food Group- Bar Koukla
12.2024 - Current
FOH Manager
The Loose Moose
08.2024 - 12.2025
FOH Supervisor
The Craft Brasserie & Grille
02.2023 - 08.2024
Head Server
Taverna Mercatto
10.2020 - 12.2022
Bartender/Server
416 Snack Bar
03.2019 - 07.2022
Bachelor of Science - Environmental Science
Mcmaster University
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