Ford Cooper
Calgary,Alberta
Summary
Dynamic and reliable professional with a proven track record in the hospitality industry, notably at Fern Resort. Demonstrates exceptional customer service and expertise in liquor, beer, and wine, ensuring high satisfaction and repeat business. Excelled in multitasking across roles, significantly enhancing service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Fern Resort
05.2024 - 09.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Line Cook/Food Runner/Busser
National Westhills
04.2022 - 04.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Greeted customers and provided outstanding customer service.
Caterer
National 10th Saloon
07.2023 - 07.2023
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Executed synchronized meal service simultaneously serving multiple guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
BBA - Business Administration
Mount Royal University
Calgary, AB04.2026
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Languages
English
Native or Bilingual
Certification
- SmartServe Ontario
- ProServe Alberta
- Ontario AODA
- Ontario H&S
Timeline
Bartender
Fern Resort
05.2024 - 09.2024
Caterer
National 10th Saloon
07.2023 - 07.2023
Line Cook/Food Runner/Busser
National Westhills
04.2022 - 04.2024
- SmartServe Ontario
- ProServe Alberta
- Ontario AODA
- Ontario H&S
BBA - Business Administration
Mount Royal University
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