Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Foramben Rathod

Bradford,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representatives

Concentrix
04.2023 - Current
  • Troubleshooting the issue in timely manner and solve customer query.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • participated in cross-functional initiatives to enhance overall business operations and customer satisfaction levels.

Customer Care Representative

S&P
02.2021 - 03.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Education

Advanced Diploma - Chemistry

Advance Diploma
Oshawa, ON
04.2020

Bachelor of Science - Chemistry

Gujarat University
Ahmedabad
06.2015

Skills

  • Scheduling
  • Consultative Sales
  • Report Generation
  • Data Entry
  • Call Management
  • Account updating
  • Complaint resolution

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Customer Service Representatives

Concentrix
04.2023 - Current

Customer Care Representative

S&P
02.2021 - 03.2023

Advanced Diploma - Chemistry

Advance Diploma

Bachelor of Science - Chemistry

Gujarat University

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Foramben Rathod