Foram Shah
Hamilton
Summary
Experienced retail professional with a strong dedication to delivering exceptional customer service. Over the course of eight years, honed team-building and interpersonal skills in a fast-paced, customer-focused retail environment. Committed to creating a positive and engaging shopping experience, consistently striving to exceed customer expectations. With a proven track record of success, adept at adapting to changing demands and ensuring seamless operations.
Overview
7
7
years of professional experience
Work History
Manager in Training
Thrifty's by Bluenotes
01.2024 - Current
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisors.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Gained knowledge of company policies, protocols and processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Social Media Manager
Studio design atelier
10.2019 - Current
- Analyzed and reported social media and online marketing campaign results
- Designed and implemented social media strategies to align with business goals
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Increased customer engagement through social media
- Developed and managed content calendars for each platform to establish timely and relevant posts
- Suggested and implemented new features to develop brand awareness
Sales Representative
Garnett Boutique
05.2019 - 03.2020
- Greets and interacts with customers
- Consults with customers to understand their needs and preferences related to merchandise
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
- Answers customer's questions about merchandise
- Social Media Handling including Instagram, Facebook
Sales Executive
Purvi Doshi - The preity pink
12.2017 - 01.2019
- Greets and interacts with customers
- Making bills, handling cash, credit notes and more
- Styling Mannequins daily
- Taking customized orders for the client filling the racks as needed
- Making the tags for the new production outfits and doing the inventories
- Handling Shoots and models for the new garments
Education
Certificate - Social Media Management
Coursera
Graduation Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04-2025
Skills
- Goal planning
- Online presence monitoring
- Social Media Management
- Styling
- Business Development
- Communication with clients
- Staff leadership
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Manager in Training
Thrifty's by Bluenotes
01.2024 - Current
Social Media Manager
Studio design atelier
10.2019 - Current
Sales Representative
Garnett Boutique
05.2019 - 03.2020
Sales Executive
Purvi Doshi - The preity pink
12.2017 - 01.2019
Certificate - Social Media Management
Coursera
Graduation Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
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