Lauren Martinez
Whittier
Summary
Hello, I am Lauren Martinez. I am a very friendly out-going person who loves to be around people and help them make their day better. I am a highly organized and hard working individual.
Professional with strong background in customer service and food preparation, equipped to excel in fast-paced environment. Skilled in maintaining high standards of cleanliness and safety, while ensuring efficient and accurate order fulfillment. Known for reliability, adaptability, and effective teamwork, consistently contributing to collective goals and operational success. Enthusiastic about delivering exceptional service and achieving targeted results. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Crew Team Member
Amazon Fresh
10.2024 - 03.2025
- Operate cash registers to process customer transactions and assist with self-service checkouts
- Receive and process in-store and Amazon.com returns
- Stock shelves, set up merchandise displays, and maintain a clean sales floor
- Worked front counter and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Assistant Security Guard Manager
Contemporary Services Corporations
07.2010 - 09.2024
- I started working there when I turned 18 and started off as a regular guard then worked my way up to become a supervisor for the company
- I learned how to sign in our guards at big events on the computer and did our no call no shows
- I am a lead supervisor below the event manager
- I take care of the breaks, customer services, teach my guards the emergency protocols for each venue, teach them the stadium seating charts, food stands, ATM locations, Restrooms, first aid, etc
Attractions Host
Walt Disneyland Resort
06.2013 - 04.2021
- I started off at the Main Entrance and then crossed over to Fantasyland Attractions
- I operate the rides and tell the stories on the boat
- I also help work the Parades
- I also dealt with a lot of guest concerns and helping out with questions needed to be answered
- I was also a trainer for the rides and teaching our new hire's to Fantasyland, showing them the area of where they will be working, showing them where costuming is, how to log into the portal, where to clock in and out for their shifts/breaks, and getting them comfortable with the land and knowing where the nearest restrooms, guest relations and more
Education
Adult School - Phlebotomy
Cal Regional Whittier Union Adult School
Whittier, CA03.2025
Cosmetology School - Beauty
Colleen O' Hara's Beauty Academy
Santa Ana, CA07.2017
High School -
Sonora High School
La Habra, CA06.2010
Skills
- Communication
- Committed
- Motivated
- People-oriented
- Flexible
- Calm
- Fast learner
- Customer service
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Customer engagement
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Phlebotomist
Languages
English
Professional Working
Timeline
Crew Team Member
Amazon Fresh
10.2024 - 03.2025
Attractions Host
Walt Disneyland Resort
06.2013 - 04.2021
Assistant Security Guard Manager
Contemporary Services Corporations
07.2010 - 09.2024
Adult School - Phlebotomy
Cal Regional Whittier Union Adult School
Cosmetology School - Beauty
Colleen O' Hara's Beauty Academy
High School -
Sonora High School
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