Kierrah Mutch
Baie Sainte Anne,NB
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Food and Beverage Server
Rodd Miramichi River
05.2022 - Current
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Processed orders and sent to kitchen employees for preparation.
Housekeeper
Rodd Miramichi River
08.2020 - 05.2022
- Changed bed linens and collected soiled linens for cleaning.
- Returned emptied garbage receptacles to proper locations.
- Sorted, laundered and put away various laundry items.
- Eliminated germs and minimized infection risk with expert bathroom cleanings.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Bachelor of Arts - Communication
Cape Breton University
Sydney, NS11.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Courteous Phone Demeanor
- Professional Appearance
- Adaptable and Flexible
- Decision-Making
- Cool Under Pressure
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Food and Beverage Server
Rodd Miramichi River
05.2022 - Current
Housekeeper
Rodd Miramichi River
08.2020 - 05.2022
Bachelor of Arts - Communication
Cape Breton University
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