Courtney Craig
Thunder Bay
Summary
Dynamic accounting professional with expertise in financial reporting and cash flow management, honed at MNP LLP. Proven ability to enhance operational efficiency and accuracy through meticulous attention to detail and effective data inputting. Committed to driving results and fostering positive client relationships in fast-paced environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Accounting Technician
MNP LLP
Thunder Bay, ON
10.2020 - Current
- Assisted in the preparation of financial statements, maintaining compliance with regulatory standards and internal policies.
- Prepared monthly reconciliations for bank statements, enhancing financial accuracy and reporting efficiency.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Compiled detailed monthly financial reports for management, ensuring transparency and aiding in strategic decision-making.
- Utilized advanced tax software to prepare returns efficiently while maintaining high accuracy standards.
- Collaborated with other accounting professionals to resolve client issues and provide comprehensive support.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Sales Advisor
Tbaytel
Thunder Bay, ON
01.2018 - 04.2020
- Assisted customers in selecting products based on needs and preferences.
- Explained service features and benefits to enhance customer satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained up-to-date knowledge of promotional offers and product specifications.
- Assisted customers in selecting products that met their needs and preferences.
- Educated clients on product features and benefits to drive sales engagement.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Participated in training sessions to improve product knowledge and sales techniques.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Human Resources Intern
Tbaytel
Thunder Bay, ON
01.2017 - 04.2017
- Participated in performance evaluation processes by collecting feedback and compiling reports for management review.
- Conducted research on HR best practices to support policy development and implementation.
- Provided administrative support for HR projects, enhancing operational efficiency within the department.
- Answered phone and performed clerical duties to assist human resources department.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Worked with HR team to coordinate company events.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
Assistant Store Manager
Claire's Boutique
Thunder Bay, ON
01.2013 - 07.2018
- Trained new staff on company policies, procedures, and customer engagement techniques.
- Maintained visual merchandising standards to optimize product presentation and enhance customer experience.
- Monitored cash register functions, ensuring accurate transactions and balanced drawers at shift end.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Completed routine store inventories.
- Assisted store manager in meeting standards for customer service and quality.
Third Key Holder
Claire's Boutique
Thunder Bay, ON
01.2010 - 07.2018
- Operated point-of-sale systems, ensuring efficient transaction processing for customers.
- Contributed to sales initiatives by promoting loyalty programs and special offers.
- Completed daily opening and closing procedures promptly, ensuring smooth operations at all times.
- Consistently exceeded personal sales goals by effectively showcasing products tailored to individual customer needs.
- Maintained a clean, organized store environment that met company standards while promoting a pleasant shopping experience for customers.
Third Key Holder
Campus Crew
Thunder Bay, ON
09.2014 - 03.2015
- Managed inventory control processes, minimizing discrepancies through accurate tracking.
- Implemented effective cash handling procedures, maintaining accuracy in transactions.
- Led initiatives to streamline stock replenishment processes, enhancing efficiency in operations.
- Assisted in visual merchandising to create appealing store layouts, resulting in enhanced shopping experiences.
Third Key Holder
Fairweather
Thunder Bay, ON
04.2013 - 06.2014
- Executed daily operational tasks, ensuring optimal store presentation and customer satisfaction.
- Collaborated with management to implement promotional displays that enhanced product visibility.
- Contributed to achieving sales targets by actively engaging customers and promoting featured products.
- Handled cash transactions accurately, maintaining a balanced register and minimizing discrepancies.
- Maintained a clean, organized store environment that met company standards while promoting a pleasant shopping experience for customers.
Third Key Holder
Icing By Claire's
Thunder Bay, ON
01.2010 - 04.2011
- Operated point-of-sale systems, ensuring efficient transaction processing for customers.
- Contributed to sales initiatives by promoting loyalty programs and special offers.
- Consistently exceeded personal sales goals by effectively showcasing products tailored to individual customer needs.
- Supported store manager during busy periods by efficiently coordinating employee tasks and workload distribution.
- Promoted upselling initiatives among team members, leading to increased average transaction values across the store.
Education
Business Fundamentals -
Confederation College
Thunder BayBusiness Administration - Human Resources
Confederation College
Thunder Bay06.2017
Business - Human Resources
Confederation College
Thunder Bay06.2015
Skills
- Bank reconciliations
- Expense tracking
- Cash flow management
- File maintenance
- Attention to detail
- Payroll processing
- Financial reporting
- Tax preparation
- Data inputting
- Audit support
- QuickBooks expert
- Xero proficiency
Certification
Canadian Payroll Association member since 2021
Timeline
Accounting Technician
MNP LLP
10.2020 - Current
Sales Advisor
Tbaytel
01.2018 - 04.2020
Human Resources Intern
Tbaytel
01.2017 - 04.2017
Third Key Holder
Campus Crew
09.2014 - 03.2015
Third Key Holder
Fairweather
04.2013 - 06.2014
Assistant Store Manager
Claire's Boutique
01.2013 - 07.2018
Third Key Holder
Claire's Boutique
01.2010 - 07.2018
Third Key Holder
Icing By Claire's
01.2010 - 04.2011
Business Fundamentals -
Confederation College
Business Administration - Human Resources
Confederation College
Business - Human Resources
Confederation College