TONJYA MONTALVO
Vallecito
Summary
Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
4
4
years of professional experience
Work History
Program Assistant (STC)- DSPS
Columbia College
05.2024 - Current
- Manage EOPS and DSPS staff calendars, schedule meetings, and input accurate student data for tracking purposes
- Provide support, triage, and referrals for all students in EOPS, CARE, CalWORKs, DSPS, Fostering Forward programs
- Field 50+ calls daily from students, staff, and outside agencies
- Assist students in DSPS High-Tech Center: Registering for classes, applying for EOPS/DSPS/Trio programs, completing and submitting forms for other departments, letters of accommodation, homework assistance, using EOPS book vouchers, and general questions
- Assist in onboarding student employees, facilitating orientation sessions, and ensuring compliance with college regulations
- Coordinated student employee schedules and assignments, ensuring adequate support for program activities.
- Assist in maintaining accurate and up-to-date program databases for case management of 250+ EOPS students through monitoring program compliance and participation, ensuring easy access to critical information for decision-making.
- Manage and update 250+ both digital and physical student files with program application and semesterly documentation as required for EOPS and DSPS program compliance needs. For example: MRC, STSC, Ed plan, Disability Verification, Transcripts, End of Term paperwork
- Provide support to the Program Specialist for the file management system
- Coordinate with campus library staff for EOPS lending library book loan program
- Coordinate and track Laptop loans for EOPS students
- Provide support and feedback to the EOPS program coordinator and DSPS program coordinator
- Monitor emails for all Special Programs, and respond/refer as appropriate
- Scheduled and managed logistics for EOPS student referrals, leading to increase in participants and engagement.
- Supported implementation of new administrative programs, ensuring consistent and reliable performance.
- Enhanced team productivity by streamlining data entry and organizing efficient workflow procedures.
- Utilized “Otter AI” to capture detailed meeting records, prioritizing key information, highlighting action items and distributing information to relevant team members.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
Special Programs Student Worker
Columbia College
09.2022 - 05.2024
- Provided administrative support to a team of 15+ staff members, including calendar management, appointment scheduling, and phone call routing
- Clerical tasks, including filing, scanning, and keeping student files updated
- Assisted in training new student employees, facilitating orientation sessions and ensuring compliance with company policies
- Worked in team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Upheld campus safety standards through regular participation in training sessions and serving as an informed resource for fellow student workers.
- Enhanced departmental communication by managing social media accounts and newsletters.
- Helped meet changing demands by recommending improvements to program systems or procedures.
Barista
Schnoog's Cafe
04.2021 - 12.2021
- Provided excellent customer service, took drink and food orders, handled customer complaints
- Assisted in maintaining clean and orderly working environment that adhered to company policy, cash handling and point of sale, team collaboration
Education
Bachelor of Arts - Sociology
California State University, East Bay
Hayward, CA05-2026
Associate of Arts - Sociology
Columbia College
Sonora, CA05-2024
Associate of Arts - Psychology
Columbia College
Sonora, CA05-2024
Associate of Arts - Arts And Humanities
Columbia College
Sonora, CA05-2024
Associate of Arts - Social And Behavioral Science
Columbia College
Sonora, CA05-2024
Skills
- Teamwork and Collaboration
- Multitasking and organization
- Data entry
- Scheduling Management
- Creative Problem Solving
- Recordkeeping and Confidentiality
- Leadership Qualities
- Work Planning and Prioritization
- Administrative Support
- Database Management
- Exceptional Customer Service
Timeline
Program Assistant (STC)- DSPS
Columbia College
05.2024 - Current
Special Programs Student Worker
Columbia College
09.2022 - 05.2024
Barista
Schnoog's Cafe
04.2021 - 12.2021
Bachelor of Arts - Sociology
California State University, East Bay
Associate of Arts - Sociology
Columbia College
Associate of Arts - Psychology
Columbia College
Associate of Arts - Arts And Humanities
Columbia College
Associate of Arts - Social And Behavioral Science
Columbia College
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