Fonda Ware
Escondido
Summary
Experienced professional seeking a position in non-medical patient transport, delivery driving, customer service, or a related field. Proven track record of efficient and safe transportation. Dedicated to ensuring punctuality and reliability while demonstrating strong problem-solving skills and a keen attention to detail to enhance overall service quality.
Overview
18
18
years of professional experience
Work History
Driver
SOL Transportation
02.2021 - Current
- Assist with transporting patients from home to appointments, facilities or facility to home
- Read and use map software accurately
- Perform all related duties while transport patients in a safe and professional manner
- Communicates with dispatch to receive relevant data and instructions
- Maintain professional behavior and attitude towards customers, passengers and coworkers
- Complete vehicle maintenance inspection for daily vehicle usage for safe transport
- Work independently and in a team environment
Driver
Vista Transportation
01.2018 - 09.2021
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Streamlined pick-up processes by effectively communicating with dispatchers on trip details and availability status.
Delivery Driver/Customer Service
Panera Bread
09.2017 - 04.2020
- Drive and deliver food for Panera Bread to customers Homes & Office
- Also help out around the cafe with customer service making food lifting and putting away product and taking cash/credit orders
Caregiver
IHSS
01.2011 - Current
- Assist clients with daily living activities
- Transport/Accompany clients to and from doctors' appointments
- Complete errands such as grocery shopping on client's behalf
- Preform housekeeping tasks
- Listen to clients, provide companionship
Delivery Driver
DC Furniture
01.2009 - 01.2011
- Answer phone calls, provided customer service
- Skillfully handled the transportation of furnished materials and delivered them as per the customer specifications and other details
- Systematically maintained complete records regarding the materials dispatched, furniture delivered, quality of goods and materials, etc
- Inspected the loading and unloading of the vehicles and obtained signatures from the customers confirming the deliveries made
Delivery Driver
LaJolla Patio & Mattress
01.2007 - 01.2009
- Operated trucks in consistently safe and courteous manner
- Drove company's trucks and delivered furniture to customers' locations
- Assembled and installed merchandise on clients' sites and completed required paper formalities
- Loaded and unloaded freight and supported warehouse team, when required
- Resolved customers' service complaints and maintained delivery papers and driver logs
Education
High School -
Grossmont High School
San Diego, CA01.1996
Skills
- Problem solving
- Customer Service
- Caregiving
- Driving
- Active listening
- Time management
- Productivity
- Workflow efficiency
- Self-motivated
- Challenges
- Multi-tasking
- Teamwork
- Leadership
- Quick learning
- Motivation
- People skills
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- GPS and route planning
- Loading and unloading
- Defensive driving
- Safety management
- Driving in adverse conditions
- Route planning
- Transportation
Personal Information
Authorized to work in the US for any employer
Timeline
Driver
SOL Transportation
02.2021 - Current
Driver
Vista Transportation
01.2018 - 09.2021
Delivery Driver/Customer Service
Panera Bread
09.2017 - 04.2020
Caregiver
IHSS
01.2011 - Current
Delivery Driver
DC Furniture
01.2009 - 01.2011
Delivery Driver
LaJolla Patio & Mattress
01.2007 - 01.2009
High School -
Grossmont High School
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