Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Fonda Childs

Calgary,AB

Summary

Encouraging manager with outstanding talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Office Manager

Justin Time Furnace Inc.
06.2013 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Answered phone calls, booked appointments and trained new office staff.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Compared vendor prices and negotiated for optimal savings.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Customer Service Representative

Ram Cleaning Services
10.2011 - 06.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Saint Malachy’s Memorial High School
Saint John, NB

Skills

  • Administration and Operations
  • Employee Motivation
  • Adaptable and Resilient
  • Remote Work Coordination
  • Confidence and Drive
  • Managing Appointments
  • Reading Comprehension
  • Friendly and Relatable
  • Staff Training
  • Office Management
  • Biweekly Payroll Processing
  • Sorting and Delivering Mail
  • Office Supplies and Inventory
  • Travel Arrangement Management
  • Client Correspondence
  • Accounts Payable and Receivable Auditing
  • Deposit Collection
  • Inquiry Requests

Timeline

Office Manager

Justin Time Furnace Inc.
06.2013 - Current

Customer Service Representative

Ram Cleaning Services
10.2011 - 06.2013

Saint Malachy’s Memorial High School

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Fonda Childs