Foluke Akinluyi
Surrey,BC
Summary
Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.
Overview
10
10
years of professional experience
Work History
Healthcare Assistant
Rosemary Heights Seniors Village
10.2021 - Current
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare assistance.
- Accompanied patients to appointments and medical procedures, offering emotional support and ensuring their comfort throughout the process.
- Collaborated with interdisciplinary teams of healthcare professionals to develop individualized care plans for optimal patient outcomes.
- Promoted recovery by proactively identifying potential issues or complications related to medication side effects or changes in condition.
- Worked proactively and with caution for recovery of patients infected with Covid-19.
Customer Sales Representative
Firstbank Limited
02.2014 - 07.2020
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Contributed valuable feedback from customers to management regarding product improvements or new offerings worth considering for future development plans.
- Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
- Utilized various CRM tools effectively to track, manage and analyze customer interactions and sales data for more informed decisionmaking.
Education
Healthcare
Discovery Community College
Surrey, BC Canada10.2021
Bachelor of Laws - Law Studies
Obafemi Awolowo University
Nigeria12.2010
Skills
- Complaint resolution
- Product Knowledge
- Market awareness
- Process Optimization
- Customer Needs Assessment
- Goal-oriented mindset
- Data entry proficiency
- Up-selling capabilities
- Cross-selling strategies
- Professionalism
Languages
English
Full Professional
Accomplishments
- Achieved the Orion award as a member of a strong team by completing the loop product test of the firstmobile app, delivering feedback with accuracy and efficiency.
Timeline
Healthcare Assistant
Rosemary Heights Seniors Village
10.2021 - Current
Customer Sales Representative
Firstbank Limited
02.2014 - 07.2020
Healthcare
Discovery Community College
Bachelor of Laws - Law Studies
Obafemi Awolowo University
Similar Profiles
Manpreet GandhamManpreet Gandham
Health Care Assistant at Rosemary Heights Seniors VillageHealth Care Assistant at Rosemary Heights Seniors Village
DEAN VEERENDEAN VEEREN
Screener at Rosemary Heights Seniors VillageScreener at Rosemary Heights Seniors Village
Titilope AlaoTitilope Alao
HEALTH CARE AIDE at Rosemary Heights Seniors VillageHEALTH CARE AIDE at Rosemary Heights Seniors Village