Summary
Overview
Work History
Education
Timeline
Generic

Folasade Oke

Winnipeg,Canada

Summary

People-centric and diplomatic human resources (HR) professional with extensive years of experience in consulting, providing effective HR services and fostering a culture of continuous improvement. Proven track record in recruitment, employee policy development, policy interpretation, performance management, payroll administration and learning and development. Academic knowledge areas are employee relations, collective agreement, Canadian labour law, employment standards, and experiential knowledge as an employee in a unionized organization. Cultural competence demonstrated through innovative approaches to HR practices while striving to create a workplace that values diversity and fosters a respectful, inclusive and collaborative culture. Digital Literacy includes advanced Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and the ability to learn new computer systems quickly.

Overview

13
13
years of professional experience

Work History

Examiner & Document Processing Clerk

Government of Canada
Winnipeg, Canada
01.2023 - 06.2023
  • Prepared and maintained tax returns for processing and storage; distributes files and documents; and provides general file maintenance, control and support services.
  • Maintained and updated records and files related to taxpayers’ and/or benefit recipients' returns, schedules and forms.
  • Analyzed and assessed information, documentation, and/or returns.

Customer Support Agent

Randstad Canada
Winnipeg, Canada
09.2022 - 11.2022
  • Handled a high volume of inbound calls, taking customer inquiries and processing them, empathizing with the callers, and providing them with exceptional customer service.
  • Data entry and accurately updating caller profiles, assisting customers with questions or concerns.
  • Assisted customers in navigating website content for online benefit information or inquiries.
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.

Human Resource Consultant

Micfel Professional Services Ltd
Lagos, Nigeria
02.2018 - 06.2022
  • Collaborated with managers to identify hiring needs and executed the full-cycle recruitment, including job analysis, advertising, screening, offer management and onboarding to meet hiring needs
  • Facilitated candidate assessments and enriched recruitment and selection processes, contributed to the employment of valuable talents and significantly met hiring deadlines
  • Operated as a strategic business partner, improving HR processes, including supportive employment, resulting in effective decision-making and compliance with workplace regulations
  • Demonstrated experience in investigations and report writing, prepared and documented company policies and business process documents to ensure compliance with HR best practices and standards.

Human Resource Lead

ATB Techsoft Solutions Ltd.
Lagos, Nigeria
06.2015 - 01.2018
  • Revamped and streamlined the organization's recruitment and selection process, resulting in valuable talent acquisition, reduced turnover, and increased staff strength by 100%
  • Applied my organizational and time management skills to manage shifting priorities based on urgent HR needs and delivered on simultaneous needs, which promoted engagement and a satisfied workforce
  • Built trust and fostered relationships with internal and external stakeholders, strengthened partnerships, enhanced overall customer service and promoted diversity and inclusivity
  • Managed complex employee relations issues, resolving conflicts through influence and negotiation, and implemented effective HR policies, ultimately promoting a harmonious and respectful workplace.

Human Resources Assistant

Headland Corporate Services Limited
Lagos, Nigeria
03.2010 - 05.2015
  • Worked with clients to set up structured business processes, determined hiring needs, and conducted recruitment and selection.
  • Provided administrative support to the HR functions by carrying out general administrative tasks associated with human resources-related functions such as recruitment, benefits, and pension, ensuring accurate timekeeping of employees.
  • Set up and maintained manual and computerized information filing systems for HR document safe-keeping and confidentiality, including other clerical tasks, organized official meetings and prepared minutes of meetings.
  • Prepared reports and business documents for clients, such as newsletters, staff policy books, training calendars, training research and modules developments.
  • Assisted clients with the Performance Management process and provided tailored business support services to clients.

Education

Human Resource Management Diploma -

University of Winnipeg - PACE
Winnipeg, MB
04.2024

Management Certificate -

University of Winnipeg - PACE
Winnipeg, MB
04.2024

Master of Business Administration (MBA) -

Obafemi Awolowo University
Ile-Ife, Nigeria
03-2012

Bachelor of Technology, Estate Management -

Federal University of Technology Akure
Akure, Nigeria
04-2002

Timeline

Examiner & Document Processing Clerk

Government of Canada
01.2023 - 06.2023

Customer Support Agent

Randstad Canada
09.2022 - 11.2022

Human Resource Consultant

Micfel Professional Services Ltd
02.2018 - 06.2022

Human Resource Lead

ATB Techsoft Solutions Ltd.
06.2015 - 01.2018

Human Resources Assistant

Headland Corporate Services Limited
03.2010 - 05.2015

Human Resource Management Diploma -

University of Winnipeg - PACE

Management Certificate -

University of Winnipeg - PACE

Master of Business Administration (MBA) -

Obafemi Awolowo University

Bachelor of Technology, Estate Management -

Federal University of Technology Akure
Folasade Oke