Fola Tope-Adegbite
Winnipeg
Summary
Results-oriented and highly skilled professional with over 10 years of experience. Certified Salesforce Administrator and Business Analyst known for delivering tangible value and achieving profitability goals through effective stakeholder management, data optimization, and process enhancement. Adept at providing tailored solutions to clients, specializing in Salesforce CRM and Agile methodologies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
Manifest & Co Inc
01.2022 - Current
- Successfully integrated Salesforce CRM, enhancing sales efficiency and boosting customer satisfaction by 20%
- Reduced customer query resolution time by 30% through the effective implementation of the Entitlement process
- Improved team productivity by 15% through the implementation of Sales and Web-Case management
- Collaborated with stakeholders to elicit and document business requirements, leading to a comprehensive understanding of project needs
- Conducted gap analysis, resulting in the identification of key process improvements and efficiency gains
- Documented business requirements, functional specifications, use cases, and process flows, ensuring alignment with stakeholder expectations
- Worked closely with solution architects and developers to design and implement solutions aligned with organizational goals
- Designed and implemented custom apps, objects, and fields, addressing diverse data management needs within Salesforce
- Developed customized Reports and Dashboards, enhancing data-driven decision-making for key stakeholders
- Monitored project milestones, mitigating potential impacts, and ensuring successful project outcomes.
Business Analyst
Covius Corporate
02.2018 - 01.2022
- Led the business requirements gathering process, resulting in a comprehensive understanding of stakeholder needs and expectations
- Translated business requirements into functional specifications, ensuring a seamless alignment with system functionalities
- Collaborated with the Scrum team to set sprint goals, leading to successful project delivery according to the release plan.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Research Analyst
Gbyte Commodities
06.2014 - 01.2018
- Conducted market analysis, identifying potential areas of growth and diversification within the oil and gas sector
- Worked with the Data Science team on a segmentation project, significantly improving target audience marketing.
Customer Service Representative
AIRTEL
05.2012 - 05.2014
- Provided prompt, courteous, and effective service to customers, enhancing overall customer satisfaction
- Addressed inquiries and resolved issues efficiently, contributing to improved service quality.
Education
Master of Science -
Federal University of Abeokuta
Nigeria01.2015
Bachelor of Science -
Federal University of Abeokuta
01.2009
Diploma - Computer Science
Federal University of Abeokuta
01.2005
Skills
- Requirements Gathering
- Data Modeling
- Report Building
- Business Process Mapping
- Agile Methodology
- Salesforce Administration
- Custom Object Development
- Dashboard Creation
- Process Automation
- Gap Analysis
- KPI Tracking
Accomplishments
- Spearheaded the successful integration of Salesforce CRM for an e-commerce client, resulting in a streamlined sales process and a 20% increase in customer satisfaction.
- Evaluated and implemented an Entitlement process for an e-learning institution, reducing customer query resolution time by 30%.
- Orchestrated the implementation of Sales and Web-Case management for an e-commerce organization, leading to a 15% improvement in team productivity.
Certification
- Salesforce Cloud Administrator
- Salesforce Service Cloud Consultant
- PSM - Professional Scrum Master (Scrum.org) (On-going)
- Google Data Analytics (In-view)
Timeline
Salesforce Business Analyst
Manifest & Co Inc
01.2022 - Current
Business Analyst
Covius Corporate
02.2018 - 01.2022
Research Analyst
Gbyte Commodities
06.2014 - 01.2018
Customer Service Representative
AIRTEL
05.2012 - 05.2014
Master of Science -
Federal University of Abeokuta
Bachelor of Science -
Federal University of Abeokuta
Diploma - Computer Science
Federal University of Abeokuta
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