Fojiya Patel
Regina,SK
Summary
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ricki's
01.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Sales Associate
Dots Clothing Store
03.2023 - 08.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Employee Assistance Manager
VR Mall
08.2019 - 06.2021
- Identified and implemented appropriate strategies to increase customers and staff satisfaction and retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced team workflows and staff job satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maximized performance by monitoring daily activities and mentoring team members.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Business Management
Saskatchewan Polytechnic
Regina, SK12.2024
Bachelor of Science - Computer Applications
VNSGU
Surat, Gujarat, India04.2018
Skills
- Promotional Support
- Customer Needs Assessment
- Payment Processing
- Customer Service
- Merchandising Understanding
- Conflict Resolution
- Policy and Procedure Adherence
- Relationship Building
- Multi-Tasking Strength
- Problem-Solving Skills
- Verbal/Written Communication
- Time Management
- Outgoing Personality
- Reliable and Punctual
- Retail Store Operations
Languages
English
Hindi
Gujarati
Timeline
Sales Associate
Dots Clothing Store
03.2023 - 08.2023
Sales Associate
Ricki's
01.2023 - Current
Employee Assistance Manager
VR Mall
08.2019 - 06.2021
Bachelor of Arts - Business Management
Saskatchewan Polytechnic
Bachelor of Science - Computer Applications
VNSGU
Similar Profiles
Corrina SullivanCorrina Sullivan
Sales Associate at Ricki'sSales Associate at Ricki's
Sara NorthcottSara Northcott
Part Time Sales Associate at Ricki'sPart Time Sales Associate at Ricki's
Roozina MemonRoozina Memon
Manager at Ricki'sManager at Ricki's
Rimsha KahloonRimsha Kahloon
Shift Manager at Ricki'sShift Manager at Ricki's
Satnam SinghSatnam Singh
Senior Courier at Federal ExpressSenior Courier at Federal Express