Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Fode Kabba

Scarborough,Ontario

Summary

Bilingual and hardworking professional with experience in customer service, sales, and operations. Proven ability to deliver exceptional service, resolve customer issues, and maintain a positive, professional attitude in high-pressure environments. Skilled in attention to detail, strictly following procedures, and ensuring accuracy in every task. Experienced in inventory management, data entry, and product knowledge, while ensuring organizational efficiency. I am eager to work in a role that allows me to help others, leveraging my bilingual skills, customer service expertise, and attention to detail to provide meaningful support. Committed to upholding high standards of performance and customer satisfaction, with a strong work ethic and excellent communication skills. Always focused on maintaining a clean, organized, and safe work environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tech Mahindra
03.2024 - 11.2024
  • Listened carefully to customer concerns, providing clear explanations on billing issues and data plans while offering personalized solutions, all while strictly following security protocols.
  • Managed high-pressure situations with professionalism, adhering to strict protocols while maintaining focus and composure under stress.
  • Resolved customer inquiries with attention to detail, ensuring all interactions complied with company guidelines and maintained high service standards.
  • Handled escalated cases with tact, identifying potential risks and delivering proactive solutions that balanced customer satisfaction and security requirements.
  • Verified customer information thoroughly, maintaining accuracy and vigilance in all tasks to prevent errors and ensure compliance with safety and security procedures.

Field Property Maintenance Specialist

Canadian Property Stars
02.2023 - 09.2023
  • Conducted door-to-door sales with professionalism, effectively explaining services such as lawn aeration and driveway sealing while addressing customer needs and concerns.
  • Provided exceptional customer service by paying attention to detail, ensuring accurate completion of services and exceeding customer expectations during every interaction.
  • Managed payments efficiently, verifying amounts and ensuring secure transactions, while maintaining a professional and respectful demeanor.
  • Delivered high-quality lawn and driveway maintenance services, maintaining strict attention to detail to ensure customer satisfaction and long-lasting results.

Front End Department

Metro
07.2022 - 02.2023
  • Stocked items efficiently and accurately, paying close attention to detail to ensure shelves were organized and fully replenished while maintaining a clean and professional store appearance.
  • Assisted customers with product inquiries and provided excellent service, ensuring their needs were met with precision and attention to detail.
  • Ensured carts and store equipment were properly organized and maintained, contributing to a safe and orderly environment with attention to safety standards.
  • Operated the cashier register with precision, processing transactions accurately and paying attention to details in handling payments, change, and receipts.

Skills

  • Organizational Skills
  • Bilingual
  • Customer Service
  • Multitasking
  • Attention to Detail
  • Strong Work Ethic
  • Time Management
  • Inventory Management
  • Product Knowledge
  • Communication
  • Active Listening
  • Critical Thinking

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Representative

Tech Mahindra
03.2024 - 11.2024

Field Property Maintenance Specialist

Canadian Property Stars
02.2023 - 09.2023

Front End Department

Metro
07.2022 - 02.2023
Fode Kabba