FLORISSA JULIANI
Cambridge,Canada
Summary
Hardworking and adaptable professional with over 15 years of experience spanning office administration, reception, retail management, customer service, and banking. Recognized for strong leadership, problem-solving, and organizational skills. Skilled at developing and implementing policies, improving workflow efficiency, and delivering exceptional client experiences.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Independent Lash Technician |
Flawless By Flo
Cambridge, N3C2L9
03.2019 - Current
- Provide lash extension services to clients, ensuring quality, safety, and satisfaction
- Manage appointment scheduling, client consultations, and aftercare instructions
- Oversee payments, supplies, and customer follow-up to support repeat business
Administrative Assistant
Safegard Medical
Kitchener, Canada
01.2009 - 09.2018
- Served as the primary contact for operational and administrative inquiries.
- Maintained calendars, scheduled appointments, and coordinated travel arrangements for management.
- Developed and managed filing systems to protect confidential information.
- Screened and routed incoming calls, ensuring efficient communication flow.
- Supported meetings and events through venue booking and logistics planning.
- Prepared and updated documents and presentations using Microsoft Office Suite.
Retail Manager
Urban Behaviour / Costa Blanca
Kitchener, Canada
03.2005 - 01.2009
- Established and implemented departmental policies, goals, objectives, and procedures in coordination with board members and staff.
- Planned store layouts and designed merchandise displays to maximize sales.
- Promoted a continuous improvement mindset through staff coaching and development.
- Led ongoing training sessions to enhance team skills and knowledge.
- Conducted regular staff meetings to communicate updates and address operational needs.
- Delivered high-quality customer service while resolving issues quickly and effectively.
- Adhered to quality and service standards to achieve operational goals.
Banking Customer Service Representative
TD Canada Trust
Cambridge, Canada
08.2004 - 02.2005
- Supported branch in achieving individual and team goals while acting in the customer’s best interest.
- Referred customers to specialists and other departments to meet specialized needs.
- Assisted customers with inquiries regarding account balances and account information.
- Built lasting relationships with clients through open, interactive communication.
- Addressed and resolved customer concerns promptly, escalating when necessary.
- Provided product and service information both in-person and over the phone.
Education
Marketing
Legendary Marketer
01.2025 - 08.2025
Cosmetology -
Gina’s College of Advanced Aesthetics
Kitchener, ONHigh School Diploma -
St. Benedict C.S.S
Cambridge, ONSkills
- Office Administration & Reception
- Leadership & Staff Management
- Banking & Financial Services
- Policy & Procedure Implementation
- Workflow & Schedule Coordination
- Customer Service Excellence
- Inventory & Supply Management
- Calendar & Appointment Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
References
Available upon request
Timeline
Marketing
Legendary Marketer
01.2025 - 08.2025
Independent Lash Technician |
Flawless By Flo
03.2019 - Current
Administrative Assistant
Safegard Medical
01.2009 - 09.2018
Retail Manager
Urban Behaviour / Costa Blanca
03.2005 - 01.2009
Banking Customer Service Representative
TD Canada Trust
08.2004 - 02.2005
Cosmetology -
Gina’s College of Advanced Aesthetics
High School Diploma -
St. Benedict C.S.S