Florisa Santos
Delta,Canada
Summary
Dynamic Engineering professional with solid background in Supply chain and Production Planning, optimizing production schedules and streamlining operational processes. Utilizes effective inventory management and resource allocation strategies to enhance productivity.
Highly effective in team collaboration, adaptable to changing requirements, and focused on achieving operational excellence. Known for strong analytical skills, problem-solving abilities, and effective communication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Corporate / Engineering Planner
Microchip Technology
08.2021 - 03.2025
- Evaluate Planning tool's Build Plan report to synchronize demand and supply with open work in process inventory status and modify forecasts based on marketing and business unit trends, MOI (month of inventory), and forecasting trend
- Facilitate and track sales orders through Focus Sales Order report, emphasizing SAP (Supplier Assurance Program), ensuring alignment with customer needs and maintaining specific attention to forthcoming unsupported orders and solutions for unconventional circumstances.
- Facilitate daily operations and weekly business unit meetings to address changes in marketing trends, forecasts, and manufacturing issues, collaborating with teams to expedite orders and resolve challenges
- Review Key Performance Indicators (KPIs) for business units and customers, ensuring on-time delivery performance fulfills company targets.
- Oversee weekly inspections of excess stock, aging inventory, and extra sample inventory, facilitating part number conversions to correspond with demand and future forecasts to limit scrapping and surplus inventory.
- Spearheaded creation of bill of materials, material requirements, and production schedules, ensuring on-time and successful launch of 3 Switch tech projects under Data Center Division
- Participated in weekly project meetings with the Asia planner and the Project Management team to track the status of projects, ensure timely completion, and address challenges.
- Engaged in subcontractor and packaging meetings to address design-related challenges impacting timelines and outsourcing strategies.
- Established, updated, and sustained manufacturing product codes (MPC), catalog part numbers (CPN), bills of material (BOM) for prototype and released parts alongside monitoring End of Life (EOL) components.
- Convert engineering requests for probe, assembly, testing, or qualifications into manufacturing terminology via documents and change notices in conjunction with planner counterparts in Asia.
- Supported risk management efforts by identifying potential issues in projects.
Senior Corporate / Engineering Planner
Microchip Technology
08.2021 - 03.2025
- Evaluate Planning tool's Build Plan report to synchronize demand and supply with open work in process inventory status and modify forecasts based on marketing and business unit trends, MOI (month of inventory), and forecasting trend
- Facilitate and track sales orders through Focus Sales Order report, emphasizing SAP (Supplier Assurance Program), ensuring alignment with customer needs and maintaining specific attention to forthcoming unsupported orders and solutions for unconventional circumstances.
- Facilitate daily operations and weekly business unit meetings to address changes in marketing trends, forecasts, and manufacturing issues, collaborating with teams to expedite orders and resolve challenges
- Review Key Performance Indicators (KPIs) for business units and customers, ensuring on-time delivery performance fulfills company targets.
- Oversee weekly inspections of excess stock, aging inventory, and extra sample inventory, facilitating part number conversions to correspond with demand and future forecasts to limit scrapping and surplus inventory.
- Spearheaded creation of bill of materials, material requirements, and production schedules, ensuring on-time and successful launch of 3 Switch tech projects under Data Center Division
- Participated in weekly project meetings with the Asia planner and the Project Management team to track the status of projects, ensure timely completion, and address challenges.
- Engaged in subcontractor and packaging meetings to address design-related challenges impacting timelines and outsourcing strategies.
- Established, updated, and sustained manufacturing product codes (MPC), catalog part numbers (CPN), bills of material (BOM) for prototype and released parts alongside monitoring End of Life (EOL) components.
- Convert engineering requests for probe, assembly, testing, or qualifications into manufacturing terminology via documents and change notices in conjunction with planner counterparts in Asia.
- Supported risk management efforts by identifying potential issues in projects.
Production Control
Avcorp Incorporation
03.2018 - 08.2021
- Administer daily and weekly production schedules for Boeing Commercial and Defense programs driven by customer demand and order priority.
- Coordinate efforts with Mechanical and Quality engineers to verify Bill of Materials and machine rates, effectively resolving non-conformance in a timely manner.
- Work alongside Production Supervisors and Chargehands to tackle production challenges, address delays, improve output, and maximize machine performance to fulfill customer delivery schedules, while overseeing program KPIs.
- Supervise quarterly inventory cycle counts and handle Non-Conforming reports/returns.
- Facilitated cross-functional meetings between departments such as Engineering, Marketing, Sales, Customer Service, Production Control, Quality Assurance to ensure materials availability, order fulfillment and quality as per customers' standard.
Production Control
Avcorp Incorporation
03.2018 - 08.2021
- Administer daily and weekly production schedules for Boeing Commercial and Defense programs driven by customer demand and order priority.
- Coordinate efforts with Mechanical and Quality engineers to verify Bill of Materials and machine rates, effectively resolving non-conformance in a timely manner.
- Work alongside Production Supervisors and Chargehands to tackle production challenges, address delays, improve output, and maximize machine performance to fulfill customer delivery schedules, while overseeing program KPIs.
- Supervise quarterly inventory cycle counts and handle Non-Conforming reports/returns.
- Facilitated cross-functional meetings between departments such as Engineering, Marketing, Sales, Customer Service, Production Control, Quality Assurance to ensure materials availability, order fulfillment and quality as per customers' standard.
Production Planner
Chewter's Chocolates
05.2017 - 03.2018
- Maintained the daily and weekly production schedules and analyzed data from various sources such as Sales orders, forecasts, and inventories, to create an accurate plan and meet customer demands.
- Lead the Daily production meeting and coordinate with Operations, Purchasing, Quality Control, Engineering and Logistics teams to ensure materials are available and align with customer specification and delivery timelines.
- Validate and assess Bill of Materials, product costing, packaging requirements, and recipes with Chocolatier and Quality Control.
- Engage with Operations Manager to tackle production challenges, delays, output, and machine efficiency for seamless production flow.
- Analyzed production specifications and plant capacity data to determine manufacturing processes, tools and schedules the human resource requirements.
Production Planner
Chewter's Chocolates
05.2017 - 03.2018
- Maintained the daily and weekly production schedules and analyzed data from various sources such as Sales orders, forecasts, and inventories, to create an accurate plan and meet customer demands.
- Lead the Daily production meeting and coordinate with Operations, Purchasing, Quality Control, Engineering and Logistics teams to ensure materials are available and align with customer specification and delivery timelines.
- Validate and assess Bill of Materials, product costing, packaging requirements, and recipes with Chocolatier and Quality Control.
- Engage with Operations Manager to tackle production challenges, delays, output, and machine efficiency for seamless production flow.
- Analyzed production specifications and plant capacity data to determine manufacturing processes, tools and schedules the human resource requirements.
Customer Account Representative
Broadcom Incorporation
04.2011 - 12.2016
- Processed orders accurately and efficiently via the CRM system while adhering to company procedures and promptly managed customer inquiries via email and phone support channels.
- Attend weekly meetings with customers to review open order reports, manage expedite requests, and approve order swaps to accommodate customer needs.
- Facilitate order processing through approval stages, connect with Global Sales for precise quotes using CRM, and work alongside Product Line Managers and Inside Sales for demand updates.
- Oversee logistics in Asia to guarantee timely shipment of customer orders according to committed ship dates.
- Work closely with planners and production line managers to address customer requirements and provide alerts for demand/product changes.
- Facilitate creation and processing of Credit/Debit Memos alongside Return Material Authorizations (RMAs).
- Supported effective transition of ERP system from Peoplesoft to SAP.
- Foster effective communication and rapport with key accounts (e.g., Alcatel, Ciena, Blackberry, Cisco, Arista, Juniper, Bloomberg, Motorola) for ensuring timely order shipments and accommodating demand upsides.
Customer Account Representative
Broadcom Incorporation
04.2011 - 12.2016
- Processed orders accurately and efficiently via the CRM system while adhering to company procedures and promptly managed customer inquiries via email and phone support channels.
- Attend weekly meetings with customers to review open order reports, manage expedite requests, and approve order swaps to accommodate customer needs.
- Facilitate order processing through approval stages, connect with Global Sales for precise quotes using CRM, and work alongside Product Line Managers and Inside Sales for demand updates.
- Oversee logistics in Asia to guarantee timely shipment of customer orders according to committed ship dates.
- Work closely with planners and production line managers to address customer requirements and provide alerts for demand/product changes.
- Facilitate creation and processing of Credit/Debit Memos alongside Return Material Authorizations (RMAs).
- Supported effective transition of ERP system from Peoplesoft to SAP.
- Foster effective communication and rapport with key accounts (e.g., Alcatel, Ciena, Blackberry, Cisco, Arista, Juniper, Bloomberg, Motorola) for ensuring timely order shipments and accommodating demand upsides.
Assistant Production Planner
Sofina Foods Inc.
09.2008 - 03.2011
- Generated daily and weekly production schedules aligned with customer orders and monitored orders to ensure compliance with volume and shipment deadlines.
- Coordinated the production schedule with purchasing and logistics team to align with inventory levels and demand forecasts.
- Manage finished goods inventory and confirm accurate entries in AS400 system.
- Coordinate with CSR and Sales teams to streamline resolution of delivery complications, reduce shortages, and optimize back-order management.
- Strengthened Sofina's position as top Loblaws supplier, sustaining 98% delivery performance for GFS, Hardy Sales, Sobeys, and Walmart via proficient management of orders and urgent requests.
Assistant Production Planner
Sofina Foods Inc.
09.2008 - 03.2011
- Generated daily and weekly production schedules aligned with customer orders and monitored orders to ensure compliance with volume and shipment deadlines.
- Coordinated the production schedule with purchasing and logistics team to align with inventory levels and demand forecasts.
- Manage finished goods inventory and confirm accurate entries in AS400 system.
- Coordinate with CSR and Sales teams to streamline resolution of delivery complications, reduce shortages, and optimize back-order management.
- Strengthened Sofina's position as top Loblaws supplier, sustaining 98% delivery performance for GFS, Hardy Sales, Sobeys, and Walmart via proficient management of orders and urgent requests.
Senior Manufacturing Engineer
Analog Devices, Incorporated
09.2003 - 10.2007
- Collaborated with cross-functional teams to enhance production efficiency by streamlining manufacturing processes and optimizing workflows.
- Generate and upload new product codes, integrating bills of materials, validated UPH, and process flows, guaranteeing accuracy and correctness.
- Identified opportunities for cost reduction through improved processes or alternative material while maintaining product integrity.
- Managed the IE team on the UPH project to minimize units per hour in Analog Devices products resulting to optimizing factory performance and capacity predictability.
- Facilitated productivity improvements in Die Bank area and conducted time-and-motion assessment in Warehouse, concentrating on man-machine ratios and streamlining processes for receiving and binning.
Senior Manufacturing Engineer
Analog Devices, Incorporated
09.2003 - 10.2007
- Collaborated with cross-functional teams to enhance production efficiency by streamlining manufacturing processes and optimizing workflows.
- Generate and upload new product codes, integrating bills of materials, validated UPH, and process flows, guaranteeing accuracy and correctness.
- Identified opportunities for cost reduction through improved processes or alternative material while maintaining product integrity.
- Managed the IE team on the UPH project to minimize units per hour in Analog Devices products resulting to optimizing factory performance and capacity predictability.
- Facilitated productivity improvements in Die Bank area and conducted time-and-motion assessment in Warehouse, concentrating on man-machine ratios and streamlining processes for receiving and binning.
Manufacturing Engineer
Dallas / Maxim Philippines Operating Corporation
11.2000 - 08.2003
- Coordinated with suppliers, engineers, and production teams to ensure material specifications and availability met customer requirements for efficient production flow.
- Developed detailed documentation for all processes, including Standard Operating Procedures and Industrial Engineering group manuals.
- Coordinated efforts with engineering, quality, and production teams to streamline process flows according to customer specifications.
- Facilitated communication with suppliers and vendors to guarantee timely material arrival for seamless production and enhanced customer satisfaction.
- Developed innovative tooling and jigs alongside engineering and quality departments to optimize machine and operator efficiency.
- Collaborated with other departments such as Quality Control, Procurement, Engineering and Production Planning to ensure timely delivery of parts and products according to specifications.
Manufacturing Engineer
Dallas / Maxim Philippines Operating Corporation
11.2000 - 08.2003
- Coordinated with suppliers, engineers, and production teams to ensure material specifications and availability met customer requirements for efficient production flow.
- Developed detailed documentation for all processes, including Standard Operating Procedures and Industrial Engineering group manuals.
- Coordinated efforts with engineering, quality, and production teams to streamline process flows according to customer specifications.
- Facilitated communication with suppliers and vendors to guarantee timely material arrival for seamless production and enhanced customer satisfaction.
- Developed innovative tooling and jigs alongside engineering and quality departments to optimize machine and operator efficiency.
- Collaborated with other departments such as Quality Control, Procurement, Engineering and Production Planning to ensure timely delivery of parts and products according to specifications.
Capacity / Customer Order Planner II
Amkor Anam Advanced Packaging
09.1997 - 09.2000
- Manages complete die movement process from airport arrival to customer shipment while attaining 5-day manufacturing cycle time for major clients such as Texas Instruments, Hewlett Packard, S3, Transwitch, PMC Sierra, Dallas Inc, and ST Electronics, leading to sustained volume growth and achievement of customer objectives.
- Spearheaded effective coordination and communication with internal teams including Purchasing, Process Engineering, Quality, Logistics/Shipping for timely chip release without material issues.
- Managed daily interactions with Customer Service to track chip order status and schedule, providing recovery plan for missed delivery.
- Scheduled supply of materials, meeting production schedules, and minimum safety stock levels are met as per company standards.
- Coordinated weekly meetings between teams and departments to discuss project KPIs of customers are on track, as per the company's target.
Capacity / Customer Order Planner II
Amkor Anam Advanced Packaging
09.1997 - 09.2000
- Manages complete die movement process from airport arrival to customer shipment while attaining 5-day manufacturing cycle time for major clients such as Texas Instruments, Hewlett Packard, S3, Transwitch, PMC Sierra, Dallas Inc, and ST Electronics, leading to sustained volume growth and achievement of customer objectives.
- Spearheaded effective coordination and communication with internal teams including Purchasing, Process Engineering, Quality, Logistics/Shipping for timely chip release without material issues.
- Managed daily interactions with Customer Service to track chip order status and schedule, providing recovery plan for missed delivery.
- Scheduled supply of materials, meeting production schedules, and minimum safety stock levels are met as per company standards.
- Coordinated weekly meetings between teams and departments to discuss project KPIs of customers are on track, as per the company's target.
Education
B.S - Industrial Engineering, minor in Mechanical Engineering
De La Salle University
01.1997
Highschool Diploma - undefined
St. Paul College of Paranaque
03.1992
Skills
- Supply Chain Planning
- Production scheduling
- Customer Service
- Engineering Planner
- Project Management
- Product Costing and Work Measurement Techniques
- Productivity and Continuous Improvement
- ERP systems such as SAP, Oracle, Netsuite, Adexa, CRM, Salesforce, Tableau
- Microsoft Tools such as Excel, Powerpoint, Access, Sharepoint
- Shopfloor tools such as AS400, Baan, Maxcim, Promis
Certification
Leadership Training
Export Compliance Training
Training in Effective Communication
Training in Supervisory Role
Cycle Time reduction Training
On the Spot Awardee at Analog Devices for Capacity Project
Previous ITAR certificate
Previous HACCP certificate
Membership and Interests
- Member of the Industrial Engineering Society in the Philippines
- Catholic Ministry member and advocate of outreach programs during tenure in the university
- Member of Women in Technology at Microchip Inc.
- Immaculate Concepcion Parish ministry member and volunteer for special activities
- Enjoys outdoor fun by walking, jogging, hiking
- Engages in simple activities such as badminton, tennis, and zumba
Timeline
Senior Corporate / Engineering Planner
Microchip Technology
08.2021 - 03.2025
Senior Corporate / Engineering Planner
Microchip Technology
08.2021 - 03.2025
Production Control
Avcorp Incorporation
03.2018 - 08.2021
Production Control
Avcorp Incorporation
03.2018 - 08.2021
Production Planner
Chewter's Chocolates
05.2017 - 03.2018
Production Planner
Chewter's Chocolates
05.2017 - 03.2018
Customer Account Representative
Broadcom Incorporation
04.2011 - 12.2016
Customer Account Representative
Broadcom Incorporation
04.2011 - 12.2016
Assistant Production Planner
Sofina Foods Inc.
09.2008 - 03.2011
Assistant Production Planner
Sofina Foods Inc.
09.2008 - 03.2011
Senior Manufacturing Engineer
Analog Devices, Incorporated
09.2003 - 10.2007
Senior Manufacturing Engineer
Analog Devices, Incorporated
09.2003 - 10.2007
Manufacturing Engineer
Dallas / Maxim Philippines Operating Corporation
11.2000 - 08.2003
Manufacturing Engineer
Dallas / Maxim Philippines Operating Corporation
11.2000 - 08.2003
Capacity / Customer Order Planner II
Amkor Anam Advanced Packaging
09.1997 - 09.2000
Capacity / Customer Order Planner II
Amkor Anam Advanced Packaging
09.1997 - 09.2000
Highschool Diploma - undefined
St. Paul College of Paranaque
B.S - Industrial Engineering, minor in Mechanical Engineering
De La Salle University