Florinda Rosario
Covina
Summary
Dynamic leader with a proven track record at Bank of America, where I spearheaded training programs and recruitment to build high-performing teams. Expert in strategic planning and staff development, I excel in complex problem-solving and effective communication, significantly enhancing customer satisfaction and team productivity.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Manager
Bank of America
02.2006 - Current
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Bachelor of Science - Criminal Justice
California State University
CA05-2009
Skills
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Complex Problem-solving
- Strategic planning
- Staff development
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Manager
Bank of America
02.2006 - Current
Bachelor of Science - Criminal Justice
California State University
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