Florin Pol
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Sheraton Montréal
05.2017 - 01.2023
- Supervised operations staff and kept employees compliant with Marriott policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and union regulations.
- Proposed and implemented recycling program to improve waste management.
- Directly responsible of groups accommodation and special demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Manager of Operations
Choice Hotels International
03.2014 - 06.2020
- Established positive and effective communication among hotel staff and leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to improve guest experience.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers to assist room attendants employees and maintain excellent customer service.
General Manager
Domus Navona
04.2004 - 04.2010
- Trained, coached and mentored staff to support smooth adoption of new internet era (online booking, trip advisor, google reviews etc.)
- Developing and expanding from Bed & Breakfast Navona to Hotel & Spa Domus Navona.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired bi-weekly meetings with owner to identify opportunities for improvement and establish milestones.
Skills
- Positive attitude
- Superior customer service
- Problem-solving skills
- Interpersonal abilities
- Open to feedback
- Cultural awareness
- Human approach
Accomplishments
- Earned the “Marriott International Take Care” recognition letter in 2021 for superior costumer care satisfaction.
Technical Expertise
- Office suite
- HotSOS
- Lightspeed
- Oracle
- WordPress
- Google :)
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
French
Professional Working
Italian
Professional Working
Spanish
Limited Working
Timeline
Manager of Operations
Sheraton Montréal
05.2017 - 01.2023
Manager of Operations
Choice Hotels International
03.2014 - 06.2020
General Manager
Domus Navona
04.2004 - 04.2010
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