Florida Mistica Gomez

Energetic and customer-oriented sales representative seeking to leverage exceptional sales skills and passion for fashion in a dynamic clothing store environment. Dedicated to providing outstanding customer service and driving revenue growth through effective sales techniques.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Improved the ability to communicate effectively with both customers and coworkers using both written and spoken language. Ability to maintain attention to detail and accuracy, ensuring all orders are prepared correctly and any errors are corrected promptly. Learned about the seasonal and promotional products and discovered my own ways to introduce/recommend them to the customers. Handled stressful situations where there is a lot of pressure to achieve the target sale in a limited time

• Proven job experience in an operations analyst or equivalent position. ◦ Excellent verbal and written communication abilities. Knowledge of statistical and database software. Experience in managing insurance and client calls. Consulting expertise in revenue cycle management. Outstanding intellectuals and solving skills. Identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.

• I would go above and beyond to find a satisfactory resolution and, at the same time, identify opportunities to upsell or cross-sell. By empathizing with the customer's frustration, offering a solution, and presenting additional products or services that could address their needs, I could turn a negative experience into a positive one and generate additional sales. I was able to create a positive impression and foster long-term relationships. These satisfied customers would often recommend our company to others, resulting in new sales opportunities through referrals. I could often turn around the customer's attitude and salvage the sale. These instances emphasized the significance of effective communication skills and problem-solving abilities.