Floricel Roxas
Prince George,BC
Summary
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
16
16
years of professional experience
Work History
Insurance Agent
Self Employed Services
10.2020 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Store Supervisor
Tim Hortons
03.2009 - 12.2020
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Cafeteria Staff
University Hospital of Northern British Columbia
11.2016 - 09.2020
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Trained new staff members on proper food handling procedures and customer service techniques.
- Ensured compliance with local regulations by maintaining detailed records of food temperatures and storage practices.
- Streamlined food preparation processes for quicker meal delivery to customers.
Education
Bachelor of Science - Business Management
Guagua National College
Pampanga. Philippines 06-2005
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
Timeline
Insurance Agent
Self Employed Services
10.2020 - Current
Cafeteria Staff
University Hospital of Northern British Columbia
11.2016 - 09.2020
Store Supervisor
Tim Hortons
03.2009 - 12.2020
Bachelor of Science - Business Management
Guagua National College
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