Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Work Preference
Timeline
Generic

Florian Bajrami

Toronto,ON

Summary

Proven professional with extensive experience in logistics and customer support, notably with Geniki Taxidromiki. Excelled in enhancing operational efficiency and customer satisfaction through expert order picking and positive communication. Skilled in warehouse safety and maintaining a valid driver's license, consistently meeting tight deadlines. Achieved significant improvements in delivery processes and inventory management. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

Overview

14
14
years of professional experience

Work History

Driver, Warehouse Orders

Geniki Taxidromiki
03.2020 - 09.2021
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Operated light trucks to deliver loads as far as 100 miles from home location.

Front-line & Back Office Customer Support Agent

ICAP Outsourcing Solutions
12.2018 - 12.2019
  • Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
  • Provided mentoring and guidance to new team members for seamless integration into the customer support environment.
  • Tracked client feedback and collaborated with cross-functional teams to address recurring concerns and enhance product offerings.
  • Created user accounts and assigned permissions.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
  • Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
  • Managed high-stress situations calmly and professionally while maintaining excellent rapport with clients during difficult conversations or escalations.
  • Delivered timely updates on ongoing cases or new product releases to keep clients informed on progress towards resolution or enhancements available within the company''s offerings.
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Streamlined support processes by implementing efficient ticket management systems, improving response times.
  • Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
  • Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
  • Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.

Vender & Forklift Operator

Katsamakos Group S.A
02.2017 - 03.2018
  • Streamlined order processing by accurately updating inventory management software.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Maneuvered forklift safely in congested and confined areas using experience and skills.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Driver, Warehouse Orders

Bros. ONNIK VARTAN & PATTOUKIAN CO
04.2007 - 09.2011
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated light trucks to deliver loads as far as 100 miles from home location.

Education

High School Diploma -

T.E.E-EP.AL Aegaleo
Athens Greece
06.2010

Electrical Installations - Electrician - Construction Foundation

1St T.E.E
Athens Greece
05-2007

Skills

  • Loading and unloading
  • Order Picking
  • Heavy Lifting
  • Warehouse Safety
  • Truck loading
  • Shipping and receiving
  • Customer Service
  • Product verification
  • Pallet Jack Handling
  • Payment Collection
  • Deadline-oriented
  • Stock control
  • Roads and highways knowledge
  • Positive Attitude
  • Valid Driver's License

Languages

English
Professional Working
Albanian
Native or Bilingual
Greek
Native or Bilingual

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism
  • Adventure Travel
  • Bowling
  • football

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementCompany CultureFlexible work hoursPaid time offHealthcare benefitsPersonal development programsPaid sick leave

Timeline

Driver, Warehouse Orders

Geniki Taxidromiki
03.2020 - 09.2021

Front-line & Back Office Customer Support Agent

ICAP Outsourcing Solutions
12.2018 - 12.2019

Vender & Forklift Operator

Katsamakos Group S.A
02.2017 - 03.2018

Driver, Warehouse Orders

Bros. ONNIK VARTAN & PATTOUKIAN CO
04.2007 - 09.2011

High School Diploma -

T.E.E-EP.AL Aegaleo

Electrical Installations - Electrician - Construction Foundation

1St T.E.E

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