Flor Sedano
Edmonton,Canada
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional.
Overview
9
9
years of professional experience
Work History
BOH Team Member
Chick-fil-A
08.2024 - 05.2025
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Participated in special events catering, showcasing the restaurant''s offerings while maintaining exceptional standards of service delivery.
- Optimized kitchen layout for maximum productivity, enabling faster order turnaround times.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Maintained updated certifications in food safety and sanitation regulations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Trained new staff on food preparation and safety procedures.
Installing insulation
FyC Insulation Systems Inc.
01.2024 - 05.2024
- Work independently or with a crew, to install fiberglass insulation in residential and commercial construction
- Responsible for loading and unloading the truck with prep materials and insulation necessary for the specific job
- Measured and cut insulation to fit installation specifications and provide adequate covering different surfaces.
Cashier/Cook
La Michoacana
09.2022 - 06.2023
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Performed store opening and closing duties as required.
- Built positive relationships with customers by providing friendly and helpful service.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Processed returns, exchanges, and refunds in accordance with store policy.
- Applied suggestive selling techniques to increase sales.
- Participated in promotional activities such as setting up displays and offering samples, and free products.
- Trained new cashiers in the use of cash registers and processing payments.
Waitress/cashier
Tacos don Jose
08.2016 - 09.2017
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service, while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Focused on learning new skills and staying updated with industry changes.
Education
High School Diploma - undefined
Strathcona High School
Edmonton, AB01.2020
Skills
- Customer Service and Assistance
- Sales and Promotions
- Adaptable and Flexible
- Food and Beverage Experience
- Responsibility
- Friendly, Positive Attitude
- Sanitation procedures
- Food preparation
- Cleaning procedures
- Cross-training
- Workplace safety
- Salad creation
- Kitchen station restocking
- Catering experience
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliable and punctual
- Active listening
- Effective communication
- Adaptability and flexibility
- Team contribution
- Time management abilities
Languages
English
Spanish
Timeline
BOH Team Member
Chick-fil-A
08.2024 - 05.2025
Installing insulation
FyC Insulation Systems Inc.
01.2024 - 05.2024
Cashier/Cook
La Michoacana
09.2022 - 06.2023
Waitress/cashier
Tacos don Jose
08.2016 - 09.2017
High School Diploma - undefined
Strathcona High School
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