Rosy Flores
Turlock,CA
Summary
Dedicated professional with background in human resources and banking. Organized and dependable with a history of meeting company objectives. With over 10+ years of experience in the field. Excellent reporting, record keeping and relationship-building skills. Strengths include team leadership, detail oriented, great communication and problem solving.
Overview
20
20
years of professional experience
Work History
Branch Manager
Mechanics Bank
05.2023 - Current
- Manage daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Lead a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Foster strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Examine customer loan applications for loan approvals and denials.
- Oversee employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Resolve escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
- Develop and executed strategies to grow the bank's loan portfolio, expanding business opportunities.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Lead community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Ensure regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Human Resources Manager
Jain Farm Fresh Foods, Inc.
11.2022 - 05.2023
- Maintained company compliance with local, state and federal laws.
- Responsible for recruiting, screening and interviewing for vacant positions.
- Recruited top talent to maximize profitability.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated ongoing technical training and personal development classes for staff members.
- Liaised between multiple business divisions to improve communications.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Retained 100% protocol on management tools and procedural accuracy.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Instructed senior leaders on appropriate employee corrective steps.
- Administer benefits programs such as life, health, dental, vision, FSA and disability insurance, pension plans, paid time off leave of absence, and employee assistance.
Branch Manager
Wells Fargo Bank
07.2006 - 11.2020
- Maintained friendly and professional customer interactions with both consumer and business clients.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Ensured team members followed all policies and procedures.
- Lead with ethics, integrity and embraced diversity, equity and inclusion.
- Managed performance management for seven different roles within branch.
- Conducted one-on-one training and team development for all roles within branch. Success includes numerous team member promotions.
- Responsible for recruitment process from beginning to end.
- Addressed and resolved all employee conflicts and customer complaints.
- Facilitated monthly branch meetings with all team members to discuss company objectives, goals and progress.
- Responsible for conducting yearly compensation planning for the branch.
- Completed monthly compliance requirements to adhere to audit standards. Success includes passing yearly audits with no less than 95% passing rate year after year.
- Implemented and overseen all training programs rolled out by the company for team members I managed.
- Built and maintained a positive team environment. Success includes 0% turnover for 2 1/2 years and less than 10% in all years as manager.
- Presented corrective action and counseling as needed.
- District representative of the Community Support Campaign in the North Fresno-Merced District.
- Lead for the Wells Fargo at Work program, a community outreach program for bankers in Fresno, Clovis, Madera, Merced and Los Banos branches.
- Mentored both new branch managers and struggling managers in the North Fresno-Merced District.
Credit Manager
Wells Fargo Financial
08.2005 - 07.2006
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and evaluated customers for creditworthiness and potential risk factors.
- Accurately processed all cash register transactions and bank deposits.
- Captain of the checking account referral program. Success includes ranking number one in the company for retail products sold in the first quarter of 2006.
Optometric Assistant
Gateway Optometric Center
08.2004 - 08.2005
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained detailed records of test results by entering data and patient information into computer.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
MBA -
California State University -Stanislaus
Turlock, Ca.05.2022
Bachelor of Science - Human Resources Management
California State University -Stanislaus
Turlock, Ca. 05.2012
Skills
- Regulatory Compliance
- Process Improvement
- Business Development
- Coaching and Mentoring
- Recruiting
- Public Speaking
- Problem Anticipation and Resolution
- Human Resources Knowledge
- Cross-Selling and Upselling
- Operating Procedures
- Training And Development
- Community Networking
- Regulatory Requirements
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Mechanics Bank
05.2023 - Current
Human Resources Manager
Jain Farm Fresh Foods, Inc.
11.2022 - 05.2023
Branch Manager
Wells Fargo Bank
07.2006 - 11.2020
Credit Manager
Wells Fargo Financial
08.2005 - 07.2006
Optometric Assistant
Gateway Optometric Center
08.2004 - 08.2005
MBA -
California State University -Stanislaus
Bachelor of Science - Human Resources Management
California State University -Stanislaus
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