Florentino Cervantes Reyes Jr

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members.

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals

• Balance high volume with high-quality customer and member experiences

• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.

• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times

• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.

• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.

• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind.

• Strong communication skills and the ability to engage with customers, members, and teammates alike.

• Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.

• Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.

• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!

• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.

• Accepted, processed and filled orders quickly and accurately.
• Operated handheld scanners to track merchandise throughout fulfillment process.
• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Verified items correctly matched to sales check for packing and shipment.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Reported damaged products or safety hazards to immediate supervisor.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Packaged fragile items with protective padding to prevent damages during shipments.

As an Organizer, you will recruit, train, and mobilize members to build worker power and advance organizational priorities through effective organizing, leadership development, and campaign execution. You will independently engage with workers, facilitate meetings and trainings, and support the growth of organizing committees and action teams. The role involves developing communication systems, building coalitions with community partners, and representing the union at events while ensuring accurate data management and administrative compliance. Organizers at higher levels will also develop campaign materials, coordinate strategic initiatives, mentor member leaders, and contribute to the planning and evaluation of organizing efforts.

Organizer 1 Duties:

• Independently organize assigned turf, including membership and recruitment, leader and activist recruitment and development, conduct member training and meetings, and build and grow worker organization, including organizing committees, contract action teams, councils, and other teams of workers who take action on our priorities
• Recruit union membership and PEOPLE through weekly Orientations, House Visits, AIMs (Area Information Meetings), Membership Meetings, New Member Recruitment Appointments, special events, and trainings.
• Develop organizing skills of member organizers.
• Identify, recruit, train, and develop union leaders.
• Assist leadership in developing and executing plans for campaigns, including but not limited to budget issues, contract negotiations, worker safety, etc.
• Develop various communication systems to reach members and providers effectively.
• Work to build coalitions with community groups and organizations.
• Maintain work files and comply with administrative reporting.
• Organize, mobilize, and engage workers around worksite issues, politics, public policy, and other issues affecting workers’ lives.
• Support and facilitate training programs and workshops to enhance the skill and knowledge of union members and leaders.
• Represent the union at conferences, conventions, and other professional events, networking with industry experts and staying updated on best practices in the labor movement.
• Meet statewide goals and deadlines.
• Start assessing and evaluating turf, leaders, organizing campaigns and initiatives, identifying areas for improvement, and implementing corrective measures when necessary.
• Accurately collect and update membership data to monitor and develop member activist, leaders and member participation.
• Assist with department projects and perform other duties as required or assigned, which are reasonably within the scope of the duties in this job classification.

• Developed systems-based approach to establish successful completion of event tasks.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Operated cash register, collected payments, and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
• Counted, verified and posted armored car deposits.
• Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
• Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
• Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.

• Managing the store and making sure my associates are following guidelines and procedures
• Teaching and training new employees how to process payday loan, title loans, signature loans and also process western union transactions and making sure they follow directions according to western union policy
• Marketing is another factor I am required to do to drive more business to our office
• We handle our own collections as scripted to provide a professional call to collect a debt
• I make sure the staff is properly trained to open and close the office as well as making sure the safe is balanced and their registers balanced, so cash handling depositing money and checks, pay day loans checks for those whom did not show up to pay their loans we process their checks as collateral
• I handle customers complaints and make sure that their next visit a better experience
• We also cash all types of checks
• I started with the company in February 2018 and I was crossed trained as store manager and waited for an opportunity to transfer and be retrained for that store so it was a big accomplishment going from a customer service representative to a store manager in training
• I do have goals I have to meet since I transferred to my new locations I've made a difference in driving new customers wether if it's for a check to cash or payday loans etc
• That my percentage verse last month went up by 10%.

• Provide great customer service
• Cross selling products offered
• Cash handling
• Auditing multiple accounts.Checks audits, Filling audits, Balancing registers, Balancing cash flow at the end of my shift
• Western union transactions and audits
• Provide great communication with customers and employees
• Within a year with the company I was offered to be assistant manager for the store I am currently in
• Handling customer complaints and finding solutions to keep the customers happy.

• Dealt with a wide variety of clientele asking their experiences with a wide variety of subjects including; banks, retail, hospitalizations, insurances, and health insurances among others
• The clientele ranged from military veterans to suicidal victims, to ordinary customers
• Gained amazing customer skills, problem skills, and data entry skills.

• Drove sales in assigned area Drove the financial performance of assigned area Ensured compliance with Company policies and procedures Modeled enforced, and provided direction and guidance to hourly
• Associates on proper Customer service approached and trained to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
• Participated in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community
• Provided supervision and development opportunities for hourly Associates in assigned area.