Florentino Reyes Cervantes Jr
Apple Valley
Summary
Results-driven customer service and operations professional with 15+ years of experience in retail, financial services, fulfillment, leadership, and customer support. Proven track record of increasing customer satisfaction, training teams, handling high-volume transactions, and resolving complex issues in fast-paced environments. Strong background in cash handling, compliance, sales, inventory, and team leadership. Recognized for professionalism, reliability, communication skills, and the ability to build strong customer relationships.
Overview
26
26
years of professional experience
Work History
Sales Associate
Bath & Body Works
Apple Valley
10.2025 - Current
- Deliver exceptional customer service in a high-volume retail environment
- Recommended products and promotions to enhance customer shopping experience and drive sales
- Process transactions accurately using POS systems and cash handling procedures
- Coordinated online order pickups while ensuring order accuracy and timely fulfillment
- Maintain organized, clean, and welcoming sales floor standards
- Fostered customer loyalty by addressing concerns and providing tailored solutions
Senior Supervisor / Senior Ambassador
Alclear LLC
San Diego
03.2023 - 09.2025
- Led customer engagement efforts, enhancing membership enrollments and retention
- Delivered exceptional customer experiences in fast-paced airport environments, ensuring satisfaction
- Supported onboarding and training of new employees and team members
- Resolved customer concerns while upholding compliance and security standards, fostering trust
- Worked closely with TSA agents to ensure efficient passenger processing
- Served as a subject matter expert and role model for team operations
- Assisted with upselling family memberships and premium services
Fulfillment Associate
Amazon Warehouse
San Diego
08.2021 - 11.2023
- Picked, packed, and processed customer orders with speed and accuracy
- Operated handheld scanners and maintained inventory accuracy
- Met productivity goals and deadlines during peak operational periods
- Maintained safe and organized warehouse workspaces
Lead Organizer
United Domestic Workers Of America
San Diego
11.2021 - 10.2023
- Recruited and trained members to enhance organizing campaigns and leadership programs
- Coordinated meetings and outreach efforts to foster community engagement and program effectiveness
- Maintained accurate records, reporting, and compliance documentation
- Built partnerships with community organizations to strengthen collaborative initiatives and shared goals
Customer Service Representative
ACE Cash Express Inc.
Oakland
07.2020 - 07.2021
- Processed financial transactions and safeguarded confidential customer information, ensuring accuracy and privacy
- Balanced cash drawers and adhered to policy compliance, mitigating errors and discrepancies
- Assisted customers with financial products and service solutions
- De-escalated customer concerns with professionalism and efficiency, resolving issues to enhance customer satisfaction
Customer Service Representative
Money Mart Financial Services
Fresno
09.2014 - 03.2020
- Provided exceptional customer service while cross-selling financial products to enhance customer engagement
- Conducted audits, balanced registers, and processed transactions accurately
- Earned promotion to Assistant Manager within Assisted with daily operations, scheduling, compliance, and staff development
- Managed cash handling, audits, balancing, and financial transactions
- Resolved customer escalations to enhance satisfaction and loyalty
- Processed money orders, wire transfers, loan payments, and Western Union services
- Conducted collection calls and payment arrangement follow-ups
- Monitored vault and register balancing procedures to reduce shortages
- Demonstrated consistent performance over one year.
- Guided customers through inquiries about financial services and products to ensure clarity and support.
Customer Service Manager
Walmart
San Diego
06.2004 - 12.2013
- Supported customer service operations across multiple California store locations, enhancing overall service quality
- Led and coached customer service teams and supervisors
- Resolved escalated customer service issues and operational concerns, improving customer satisfaction
- Ensured compliance with company policies and service standards, maintaining operational integrity
- Assisted with community outreach and customer engagement initiatives
Data Entry Clerk
Ipsos Synovate
Fresno
09.2000 - 10.2001
- Conducted customer surveys to gather insights, maintaining accurate data entry records
- Worked with diverse populations while maintaining professionalism and confidentiality
- Enhanced administrative, communication, and analytical skills through diverse interactions
Education
High School Diploma -
Roosevelt High School
Fresno, CA06-1997
Skills
- Sales & Upselling
- Customer Service Excellence
- Call Center & Phone Support
- Cash handling
- Inventory & Fulfillment
- Operations Management
- Compliance and Security Procedures
- Data entry
- Time management
- Problem Solving
- Team leadership
- Relationship Building
- Microsoft Office & Computer Skills
- Conflict Resolution
Timeline
Sales Associate
Bath & Body Works
10.2025 - Current
Senior Supervisor / Senior Ambassador
Alclear LLC
03.2023 - 09.2025
Lead Organizer
United Domestic Workers Of America
11.2021 - 10.2023
Fulfillment Associate
Amazon Warehouse
08.2021 - 11.2023
Customer Service Representative
ACE Cash Express Inc.
07.2020 - 07.2021
Customer Service Representative
Money Mart Financial Services
09.2014 - 03.2020
Customer Service Manager
Walmart
06.2004 - 12.2013
Data Entry Clerk
Ipsos Synovate
09.2000 - 10.2001
High School Diploma -
Roosevelt High School