Florentina Romo
Imperial
Summary
Observant and knowledgeable Players Club Attendant professional with supervisory experience and in-depth understanding of applicable regulations and operational practices. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Pursiunf professional position with gaming undustry establishment.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
Work History
Players Club Supervisor
Red Earth Casino
Thermal
08.2018 - Current
- Managed guest interactions, ensuring exceptional customer service experiences.
- Implemented promotional programs to enhance player engagement and loyalty.
- Supervised Players' Club operations and staff scheduling at Red Earth Casino.
- Trained new staff on club policies, procedures, and customer service standards.
- Monitored daily transactions for accuracy and compliance with casino regulations.
- Resolved guest inquiries and complaints to maintain a positive environment.
- Processed applications for new memberships and updated existing membership details when required.
- Assisted in resolving any disputes between customers related to their accounts or points balances.
- Assisted with training new employees on Players Club procedures including point tracking, redemption processes, and membership benefits.
- Supervised Players Club operations to ensure smooth running of daily activities.
- Provided customer service to casino guests in the form of Player's Club transactions, promotional offers, and question resolution.
- Organized promotional materials for distribution at various locations throughout the casino property.
- Responded promptly to inquiries from members regarding their accounts or services offered by the club.
- Notified security department of identified or suspected illegal play activities and player behaviors.
Cook's Assistant
El Unico Restaurant
El Centro
08.2015 - 09.2016
- Assisted chefs in food preparation and cooking tasks during busy service hours.
- Maintained cleanliness of kitchen equipment and work areas following health standards.
- Prepared ingredients by chopping vegetables and measuring spices for various dishes.
- Organized inventory, ensuring proper storage of food items and supplies.
- Collaborated with team members to ensure timely meal delivery to customers.
- Followed recipes closely to maintain consistency in food quality and presentation.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored food in designated containers and storage areas to prevent spoilage.
- Observed food safety and sanitation protocols to reduce germ spread.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Prepared workstations with ingredients and tools to increase efficiency.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Monitored temperatures of prepared food and cold-storage areas.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Distributed food to waiters and waitresses to serve customers.
Cashier
Aten Express
Imperial
07.2014 - 07.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balance.
- Provided excellent customer service, addressing inquiries and resolving issues.
- Conducted regular inventory checks to ensure product availability and accuracy.
- Collaborated with team members to maintain a clean and organized work environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Quality Control Inspector
River Ranch
El Centro
02.1988 - 04.2012
- Inspected products for defects and ensured compliance with quality standards.
- Monitored production processes to maintain safety and quality protocols.
- Collaborated with teams to identify and resolve quality issues promptly.
- Recorded inspection results accurately for traceability and reporting purposes.
- Trained new employees on quality control procedures and best practices.
- Assisted in developing quality improvement initiatives within the workplace.
- Communicated findings effectively to management and production staff regularly.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Recommended improvement measures to production process to meet quality control standards.
- Used specialized tools to take precise measurements of various aspects of samples.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Developed corrective action plans based on findings from investigations and audits.
- Ensured that all products met customer requirements prior to shipment.
- Notified supervisors or other relevant personnel of test or production issues.
- Marked materials with grade or acceptance status.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
Education
General Education
Calexico Hugh School
Calexico, CA 08.1971 - 03.1973
Skills
- Customer engagement
- Player loyalty programs
- Staff training
- Transaction monitoring
- Membership processing
- Customer relationship management
- Compliance enforcement
- Quality assurance
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Active listening
- Security standards
- Currency exchanges
- Teamwork and collaboration
- Communication skills
- Negotiation skills
- Time management abilities
- Integrity monitoring
Languages
Spanish
Native/ Bilingual
Timeline
Players Club Supervisor
Red Earth Casino
08.2018 - Current
Cook's Assistant
El Unico Restaurant
08.2015 - 09.2016
Cashier
Aten Express
07.2014 - 07.2015
Quality Control Inspector
River Ranch
02.1988 - 04.2012
General Education
Calexico Hugh School
08.1971 - 03.1973