Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Florentina Romo

Imperial

Summary

Observant and knowledgeable Players Club Attendant professional with supervisory experience and in-depth understanding of applicable regulations and operational practices. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. Pursiunf professional position with gaming undustry establishment.

Overview

38
38
years of professional experience
2
2
years of post-secondary education

Work History

Players Club Supervisor

Red Earth Casino
Thermal
08.2018 - Current
  • Managed guest interactions, ensuring exceptional customer service experiences.
  • Implemented promotional programs to enhance player engagement and loyalty.
  • Supervised Players' Club operations and staff scheduling at Red Earth Casino.
  • Trained new staff on club policies, procedures, and customer service standards.
  • Monitored daily transactions for accuracy and compliance with casino regulations.
  • Resolved guest inquiries and complaints to maintain a positive environment.
  • Processed applications for new memberships and updated existing membership details when required.
  • Assisted in resolving any disputes between customers related to their accounts or points balances.
  • Assisted with training new employees on Players Club procedures including point tracking, redemption processes, and membership benefits.
  • Supervised Players Club operations to ensure smooth running of daily activities.
  • Provided customer service to casino guests in the form of Player's Club transactions, promotional offers, and question resolution.
  • Organized promotional materials for distribution at various locations throughout the casino property.
  • Responded promptly to inquiries from members regarding their accounts or services offered by the club.
  • Notified security department of identified or suspected illegal play activities and player behaviors.

Cook's Assistant

El Unico Restaurant
El Centro
08.2015 - 09.2016
  • Assisted chefs in food preparation and cooking tasks during busy service hours.
  • Maintained cleanliness of kitchen equipment and work areas following health standards.
  • Prepared ingredients by chopping vegetables and measuring spices for various dishes.
  • Organized inventory, ensuring proper storage of food items and supplies.
  • Collaborated with team members to ensure timely meal delivery to customers.
  • Followed recipes closely to maintain consistency in food quality and presentation.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Distributed food to waiters and waitresses to serve customers.

Cashier

Aten Express
Imperial
07.2014 - 07.2015
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register, ensuring accurate cash handling and balance.
  • Provided excellent customer service, addressing inquiries and resolving issues.
  • Conducted regular inventory checks to ensure product availability and accuracy.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Quality Control Inspector

River Ranch
El Centro
02.1988 - 04.2012
  • Inspected products for defects and ensured compliance with quality standards.
  • Monitored production processes to maintain safety and quality protocols.
  • Collaborated with teams to identify and resolve quality issues promptly.
  • Recorded inspection results accurately for traceability and reporting purposes.
  • Trained new employees on quality control procedures and best practices.
  • Assisted in developing quality improvement initiatives within the workplace.
  • Communicated findings effectively to management and production staff regularly.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Tested finished goods prior to shipment according to established protocols.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Recommended improvement measures to production process to meet quality control standards.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Identified areas for improvement in existing processes, procedures, and equipment.
  • Developed corrective action plans based on findings from investigations and audits.
  • Ensured that all products met customer requirements prior to shipment.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Marked materials with grade or acceptance status.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.

Education

General Education

Calexico Hugh School
Calexico, CA
08.1971 - 03.1973

Skills

  • Customer engagement
  • Player loyalty programs
  • Staff training
  • Transaction monitoring
  • Membership processing
  • Customer relationship management
  • Compliance enforcement
  • Quality assurance
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Active listening
  • Security standards
  • Currency exchanges
  • Teamwork and collaboration
  • Communication skills
  • Negotiation skills
  • Time management abilities
  • Integrity monitoring

Languages

Spanish
Native/ Bilingual

Timeline

Players Club Supervisor

Red Earth Casino
08.2018 - Current

Cook's Assistant

El Unico Restaurant
08.2015 - 09.2016

Cashier

Aten Express
07.2014 - 07.2015

Quality Control Inspector

River Ranch
02.1988 - 04.2012

General Education

Calexico Hugh School
08.1971 - 03.1973
Florentina Romo