Florentina Bershanca

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
• Responded to customer requests for products, services, and company information.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

accounting for the hotel daily , input all the balancing for the day, also included management duties scheduling staff ,handling client and staff issues

• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.
• Tracked funds, prepared deposits and reconciled accounts.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.