FLORENTINA ANTONESCU
Etobicoke
Summary
Vast experience in providing customer service excellence, with proven problem solving and dispute resolution abilities. Prompt, reliable and efficient. Friendly team player with outstanding work ethics. Highly professional, trusted and respected by co-workers and clients.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
City Site Property Management
01.2021 - 04.2023
- Answering promptly the phone
- Delegate the phone calls to the appropriate departments and property managers
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Booking appointments and following up with contractors
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Cashier
LCBO
10.2016 - 04.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Senior Personal Banking Officer/ Mortgage Development Manager
Bank of Nova Scotia
01.2004 - 02.2016
- Analyzed clients’ needs and proposing suitable banking solutions
- Gathered and organized all relevant credit and guarantee information required to document mortgage loan files for suitable product type
- Analyzed, reconciled, and submitted loan packages for underwriting approval inside required time frames
- Maintained admirable customer service standards Participated in various meetings and prepared a strategy for increasing business
- Identified cross-selling opportunities within existing client base, leading to an increase in product penetration rates.
- Conducted regular client meetings to review financial goals and offer appropriate banking products or services.
- Assisted customers with complex account inquiries, resolving issues promptly and professionally.
- Exceeded sales targets consistently through effective prospecting, networking, and relationship-building efforts.
Customer Service (Retail Sales)
Cirro’s Jewellery
01.2002 - 01.2004
- Assisted customers in selecting and purchasing jewellery
- Stocked counters with merchandise; kept jewelry orderly and neat in appearance
- Processed payments, counted and balanced cash register and receipts
- Assisted in the preparation and execution of special events
- Built a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases
Customer Service (Retail Sales)
RJP Jewellers
01.2000 - 01.2002
- Assisted customers in selecting and purchasing jewellery
- Stocked counters with merchandise; kept jewelry orderly and neat in appearance
- Processed payments, counted and balanced cash register and receipts
- Assisted in the preparation and execution of special events
- Built a client base through establishing and maintaining strong customer relationships, follow-up on satisfaction of purchases and notifying customers of up-coming events/promotions
Education
Personal Financial Planner -
Institute of Canadian Bankers
Toronto, ON01.2006
Mutual Funds, Investments -
Institute of Canadian Banker
Toronto, ON01.2004
Banking and Financial Services -
Toronto School of Business
Toronto, ON01.2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Personal Information
Hobbies: reading, travelling, tennis, listening to music
Languages
English
Professional Working
Romanian
Professional Working
Italian
Elementary
Timeline
Administrative Assistant
City Site Property Management
01.2021 - 04.2023
Customer Service Cashier
LCBO
10.2016 - 04.2017
Senior Personal Banking Officer/ Mortgage Development Manager
Bank of Nova Scotia
01.2004 - 02.2016
Customer Service (Retail Sales)
Cirro’s Jewellery
01.2002 - 01.2004
Customer Service (Retail Sales)
RJP Jewellers
01.2000 - 01.2002
Mutual Funds, Investments -
Institute of Canadian Banker
Banking and Financial Services -
Toronto School of Business
Personal Financial Planner -
Institute of Canadian Bankers
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