Florent Vosse
Kelowna,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Chief Digital Officer
New vision concept
Kelowna, British Columbia
01.2013 - Current
- Developed and implemented digital strategies to drive customer engagement.
- Managed the design, development, and implementation of digital products such as web-based applications and mobile apps.
- Oversaw the creation of content for digital platforms, including websites, social media channels, and email campaigns.
- Monitored website analytics to track usage trends and identify opportunities for improvement.
- Provided guidance on best practices in user experience design, usability testing, and content optimization.
- Established partnerships with external vendors to ensure timely delivery of quality digital services at competitive prices.
- Analyzed data from multiple sources to gain insights into customer behavior and develop targeted marketing campaigns.
- Created budgets to support the growth of digital initiatives while ensuring cost efficiency across all departments.
- Maintained an up-to-date knowledge of industry trends related to digital technology and marketing techniques.
- Defined KPIs for tracking progress towards strategic objectives related to digital initiatives.
- Led efforts to create a cohesive brand presence across all online channels by leveraging creative assets.
- Tracked ROI associated with various digital projects in order to measure success.
- Managed social media platforms, creating engaging content and monitoring analytics to enhance online presence.
- Designed and implemented email marketing campaigns to nurture leads and retain customers.
- Implemented SEO strategies to improve website visibility and drive organic traffic.
Digital Marketing Project Manager
Formalis
10.2020 - 11.2022
- Conducted market research to identify customer needs and preferences.
- Analyzed data from surveys, polls and focus groups to gain insights into consumer behavior.
- Managed the production of promotional materials such as brochures, flyers and ads.
- Developed strategies for social media platforms including Facebook, Twitter, LinkedIn.
- Organized events such as seminars, conferences and trade shows to promote products or services.
- Reviewed website analytics to determine effectiveness of marketing efforts.
- Tracked ROI of all marketing campaigns by analyzing sales data against costs incurred.
- Researched best practices in digital marketing techniques such as SEO and SEM optimization tools.
- Conducted market research to identify trends, opportunities, and competitive threats.
- Developed social media marketing strategies to help brand company and increase sales.
- Managed creation of marketing materials, collateral and sales support tools.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
IT Consultant
Nexone
Saint Hubert, QC
03.2021 - 07.2021
- Addressed customer questions efficiently through telephone and electronic communication channels.
- Kept current on all company products and service updates.
- Recorded help desk inquiries and allocated them to designated teams.
- Created self-taught written materials for community members.
- Coordinated and managed virtual events.
- Assisted in the design, development, testing, implementation and maintenance of software applications.
- Analyzed system logs and identified potential problems with hardware components.
- Monitored system performance to ensure optimal uptime and reliability.
- Conducted regular reviews of security policies and procedures to maintain compliance standards.
- Analyzed workflows and established priorities for daily operations.
- Maintained knowledge of advances in information technology systems and applications.
- Examined metrics and prepared IT project progress reports.
Service and Sales Representative
Cintas
Boucherville, QC
06.2019 - 03.2021
- Transported and delivered sanitized items to customer locations.
- Boosted road route coverage with additional product sales to current customers.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Negotiated pricing contracts with customers to maximize profits.
- Recommended changes in products and services based on customer feedback.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Technical Support Assistant
Oculus
Amsterdam, Netherlands
01.2018 - 04.2019
- Provides comprehensive solutions for company customer problems.
- Evaluates Oculus technology for operational issues.
- Provided technical assistance to customers and employees with computer hardware and software issues.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Assisted users in the proper use of hardware and software applications.
- Provided training on new technologies to end-users when necessary.
Technical Support Team Leader
RMI
Rodez
12.2015 - 01.2018
- Coordinated and executed the day's production program.
- Developed and updated communication procedures for agent efficiency.
- Coached to ensure quality of work.
- Coordinated technical support team members to ensure customer service standards were met.
- Provided technical guidance and assistance to staff on assigned projects.
- Resolved escalated technical issues from customers in a timely manner.
- Developed training materials for new hires and existing employees regarding technical procedures and processes.
- Conducted regular performance reviews of technical support team members to ensure quality assurance standards were met.
- Monitored call queues and responded to customer inquiries promptly.
- Created reports detailing the progress of each project undertaken by the technical support team.
- Analyzed customer feedback surveys to determine areas of improvement within the team's services offerings.
- Collaborated with other departments to ensure successful completion of tasks related to customer service initiatives.
- Managed daily operations of the department including scheduling, planning, budgeting.
Education
Associate of Arts - Community Manager Program
Formalis
08-2020
Baccalaureate - Art
UQAM
Montreal06.2013
Some College (No Degree) - Training
Google
Skills
- Social Media Management
- Digital Strategy Development
- Data Tracking Solutions
- Target Audience Analys
- Quantitative and qualitative market research
- Digital advertising
- E-commerce
- Copywriting
- Web development expertise
- SEO/SEM strategies
- Visual design
- Marketing automation
- Multitasking Abilities
Training
- Formalis, Paris, France, Community Manager, 01/2019, 08/2020
- Google training, Amsterdam, Netherlands, 06/2018, present
- UQAM, Montreal, Canada, Baccalaureate in Art, 01/2011, 06/2013
Languages
- French
- English
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
IT Consultant
Nexone
03.2021 - 07.2021
Digital Marketing Project Manager
Formalis
10.2020 - 11.2022
Service and Sales Representative
Cintas
06.2019 - 03.2021
Technical Support Assistant
Oculus
01.2018 - 04.2019
Technical Support Team Leader
RMI
12.2015 - 01.2018
Chief Digital Officer
New vision concept
01.2013 - Current
Associate of Arts - Community Manager Program
Formalis
Baccalaureate - Art
UQAM
Some College (No Degree) - Training
Google
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