Florent Pannier
Toronto,ON
Overview
12
12
years of professional experience
Work History
Server
MILOU
Toronto, ON
05.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
Art Designer
Free lance
Toronto, ON
01.2023 - Current
- Developed and implemented innovative design solutions to complex user interface problems.
- Created detailed wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
- Worked with the development team to ensure a smooth transition from concept to production-ready assets.
- Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
- Produced high-quality artwork within tight deadlines.
Server
BOWIE
Toronto, ON
04.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
Interior Designer
PRINTEMPS
Paris
04.2018 - 09.2022
- Placed prices and descriptive signage to enhance displays and promote items.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Constructed and installed signs and sale banners for special events and clearances.
- Presented updated floor plans and design strategy to store management.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
Visual Merchandiser
Nike
Paris
05.2012 - 11.2013
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Constructed and installed signs and sale banners for special events and clearances.
Server
CAFE DU COIN
Paris
01.2012 - 01.2013
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Master of Arts - Merchandising
Mjm Graphic Design
Paris06.2017
Licence - Marketing Management - Retail Marketing Management
Akor Alternance
Paris06.2015
Skills
- Marketing Knowledge
- Retail Sales Campaigns
- Corporate Visual Objectives
- Seasonal Promotions
- Brand Image Alignment
- Interior Retail Displays
- In-Store Event Display Management
- Booth Installation
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Limited
Additional Information
- SOCCER
- PHOTGRAPHY
- DESIGN ARCHITECTURE
- ART
Timeline
Server
MILOU
05.2023 - Current
Server
BOWIE
04.2023 - Current
Art Designer
Free lance
01.2023 - Current
Interior Designer
PRINTEMPS
04.2018 - 09.2022
Visual Merchandiser
Nike
05.2012 - 11.2013
Server
CAFE DU COIN
01.2012 - 01.2013
Master of Arts - Merchandising
Mjm Graphic Design
Licence - Marketing Management - Retail Marketing Management
Akor Alternance