Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Florent Pannier

Toronto,ON

Overview

12
12
years of professional experience

Work History

Server

MILOU
Toronto, ON
05.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.

Art Designer

Free lance
Toronto, ON
01.2023 - Current
  • Developed and implemented innovative design solutions to complex user interface problems.
  • Created detailed wireframes, storyboards, user flows and process flows to effectively communicate interaction and design ideas.
  • Worked with the development team to ensure a smooth transition from concept to production-ready assets.
  • Created high quality visual designs that are both aesthetically pleasing and intuitive for users.
  • Produced high-quality artwork within tight deadlines.

Server

BOWIE
Toronto, ON
04.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.

Interior Designer

PRINTEMPS
Paris
04.2018 - 09.2022
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Constructed and installed signs and sale banners for special events and clearances.
  • Presented updated floor plans and design strategy to store management.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.

Visual Merchandiser

Nike
Paris
05.2012 - 11.2013
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.
  • Created presentation of merchandise to engage customers and help stimulate sales activity.
  • Constructed and installed signs and sale banners for special events and clearances.

Server

CAFE DU COIN
Paris
01.2012 - 01.2013
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Master of Arts - Merchandising

Mjm Graphic Design
Paris
06.2017

Licence - Marketing Management - Retail Marketing Management

Akor Alternance
Paris
06.2015

Skills

  • Marketing Knowledge
  • Retail Sales Campaigns
  • Corporate Visual Objectives
  • Seasonal Promotions
  • Brand Image Alignment
  • Interior Retail Displays
  • In-Store Event Display Management
  • Booth Installation

Languages

English
Full Professional
French
Native/ Bilingual
Spanish
Limited

Additional Information

  • SOCCER
  • PHOTGRAPHY
  • DESIGN ARCHITECTURE
  • ART

Timeline

Server

MILOU
05.2023 - Current

Server

BOWIE
04.2023 - Current

Art Designer

Free lance
01.2023 - Current

Interior Designer

PRINTEMPS
04.2018 - 09.2022

Visual Merchandiser

Nike
05.2012 - 11.2013

Server

CAFE DU COIN
01.2012 - 01.2013

Master of Arts - Merchandising

Mjm Graphic Design

Licence - Marketing Management - Retail Marketing Management

Akor Alternance

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