Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Florent Mwalimu Josue

Brampton,ON

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Knowledge first financial
Guelph, Ontario
03.2021 - 08.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.

Customer Service Cashier

H&M
Mississauga, Ontario
01.2018 - 03.2021
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
09-2025

High School Diploma -

École Secondaire Jeunes Sans Frontières
Brampton, ON
06-2017

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Report Generation
  • Paperwork Processing
  • Consultative Sales
  • Data Entry
  • Product Knowledge
  • Microsoft Office expertise
  • Customer Service

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Latin
Professional

References

References available upon request.

Timeline

Customer Service Representative

Knowledge first financial
03.2021 - 08.2022

Customer Service Cashier

H&M
01.2018 - 03.2021

Bachelor of Arts - Psychology

York University

High School Diploma -

École Secondaire Jeunes Sans Frontières

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Florent Mwalimu Josue