FLORENCE RUTENDO ZHOU
St. John's,NL
Summary
Professional Summary
Resourceful and adaptable professional with a diverse background in pharmacy assistance, tax administration, housekeeping, and event coordination. Known for exceptional organizational skills, attention to detail, and the ability to handle multiple responsibilities across various industries. Proven track record in providing excellent customer service, managing complex tasks, and ensuring operational efficiency. Adept at problem-solving, managing budgets, and fostering positive relationships with clients and stakeholders. Seeking to leverage a unique combination of skills and experiences to contribute effectively to a dynamic team.
Overview
7
7
years of professional experience
Work History
Assessments, Accounts, Benefits Processing Officer
Canada Revenue Agency
08.2021 - 06.2023
- Knowledge of the specific aspects of relevant federal, provincial and territorial legislation, regulations, international tax treaties and bulletins in order to validate income and deductions before and after assessment/reassessment of returns, to undertake processing and accounting activities and to handle enquiries related to files in the workflow.
- Analyze, verify, process and resolve internally generated files or requests from taxpayers, benefit recipients and/or their representatives or other sources regarding assessments/reassessments, determinations/re- determinations, amendments, social program entitlements and related accounts based on relevant legislation, manuals, guides and publications, in accordance with policies and procedures.
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Reroute misdirected correspondence and process requests to applicable areas.
- Investigate, resolve and provide explanations and clarifications to taxpayers, benefit recipients and/or their representatives, orally and in writing, in response to non-routine enquiries or complaints regarding assessments/reassessments, determinations/re-determinations, amendments, account status or amounts paid by the various social programs and entitlements administered by the Canada Revenue Agency.
- Conduct reviews where required for various activities, to verify correctness of file completion.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
- Maintained strict confidentiality regarding applicant information in accordance with company policies and legal requirements.
- Provide classroom and on-the-job training and assist in the planning and development of training courses.
Wedding Planner
Family Events
09.2019 - 01.2023
- Coordinated Logistics: Managed all aspects of wedding planning, including venue selection, catering, decor, and scheduling, ensuring seamless execution and adherence to family preferences and budgets.
- Vendor Management: Identified and negotiated with vendors for services such as photography, floral arrangements, and entertainment, achieving cost-effective solutions without compromising quality.
- Budgeting and Financial Management: Developed and managed budgets, tracked expenses, and ensured financial resources were allocated efficiently to avoid overspending.
- Communication and Coordination: Acted as the primary point of contact between families, vendors, and other stakeholders, ensuring clear and effective communication throughout the planning process.
- Problem-Solving: Addressed and resolved unexpected challenges, such as last-minute changes and logistical issues, ensuring that events proceeded smoothly and stress-free.
- Attention to Detail: Oversaw the execution of detailed plans and schedules, ensuring that every aspect of the weddings was carried out according to the agreed-upon vision and standards.
Pharmacy Assistant
Lawtons Drugs/Shoppers Drug Mart/NuCare Pharmacy
05.2018 - 05.2023
- Patient greeting, collection of patient information and cashier duties.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Entering patient and prescription information into KROLL.
- Third party adjudication.
- Prepare, package, and label prescription medication.
- Blister packing medication.
- Carrying out any compounding related tasks in accordance with federal and provincial laws.
- Performing dosage calculations accurately, as per prescription requirements.
- Place, receive orders as well as inventory management, replenishing supplies and general cleaning duties.
- Detail oriented; Kept pharmacy counter and related areas clean, neat and organized.
Housekeeping
Holiday Inn/Wyndham Hotels/Kenny's Pond Retirement Community
05.2016 - 07.2022
- Follow cleaning schedule, clean assigned areas, furnishings, and fixtures according to established housekeeping procedures.
- Perform terminal cleaning duties according to established in resident rooms when resident has been discharged or transferred, and prepares room for new occupant.
- Perform emergency housekeeping when accidents occur.
- Make maintenance aware of any issues including damage, pest control, etc.
- Report observations concerning structural and equipment wear, defects and malfunctioning to Manager.
- Report supply and equipment needs to Manager of Housekeeping for replenishing.
- Trained newer housekeeping staff on cleaning protocols.
- Resolved complaints regarding housekeeping and room service.
Education
Bachelor of Science - Biochemistry (and Biology)
Memorial University of Newfoundland
St. John's, NL05.2021
High School Diploma -
The Heritage High School
12.2014
Skills
- Customer Service
- Document processing
- Deadline Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Time Management
- Microsoft Office
- Interpersonal Skills
- Appointment Scheduling
Languages
English
Native or Bilingual
Shona
Native or Bilingual
Timeline
Assessments, Accounts, Benefits Processing Officer
Canada Revenue Agency
08.2021 - 06.2023
Wedding Planner
Family Events
09.2019 - 01.2023
Pharmacy Assistant
Lawtons Drugs/Shoppers Drug Mart/NuCare Pharmacy
05.2018 - 05.2023
Housekeeping
Holiday Inn/Wyndham Hotels/Kenny's Pond Retirement Community
05.2016 - 07.2022
Bachelor of Science - Biochemistry (and Biology)
Memorial University of Newfoundland
High School Diploma -
The Heritage High School
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