Florencekumari Makwana
Ontario
Summary
Dynamic recent graduate with a solid foundation in AI & ML and practical experience gained through academic projects and workshops. Proven ability to collaborate effectively within teams, tackle complex problems, and manage time efficiently to meet deadlines. Eager to launch a professional career and contribute meaningfully to organizational success with unwavering commitment and enthusiasm. Prepared to leverage skills and knowledge to drive impactful results in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Data Analyst
Numerator India Pvt. Ltd.
India
03.2023 - 12.2024
- Designed and deployed 10+ interactive Power BI dashboards, reducing manual reporting time by 40% and enabling senior leadership to make data-driven decisions 30% faster.
- Optimized reporting processes by developing interactive Power BI dashboards to enhance decision-making efficiency for senior management.
- Identified and corrected data discrepancies across 500K+ records, improving data accuracy from 92% to 98%+ and reducing reporting errors by 35%.
- Delivered executive-level data summaries and visual narratives to cross-functional stakeholders, improving alignment across 5+ departments and accelerating strategic approvals by 20%.
- Analyzed datasets containing 1M+ transactional records to uncover product performance trends, contributing to a 15% improvement in campaign targeting effectiveness.
Data Associate
Numerator India Pvt. Ltd.
India
08.2020 - 08.2023
- Analyzed U.S. retail datasets containing 1M+ transactional records to identify shifts in consumer behavior and emerging market trends, delivering actionable insights to North American stakeholders that supported data-driven strategic decisions.
- Structured and validated high-volume datasets to achieve and consistently maintain 99% data precision, strengthening reporting accuracy and ensuring compliance with internal quality benchmarks.
- Leveraged specialized analytical tools to automate and streamline daily workflows, reducing task completion time by 20–30% and improving overall operational efficiency.
- Collaborated with cross-functional international teams to uphold data accuracy standards and enhance communication efficiency, contributing to improved alignment across global operations teams.
- Resolved internal stakeholder queries and data-related issues, improving user experience and consistently exceeding productivity targets by 15%+ through a strong focus on quality and efficiency.
Technical Support Analyst
ErrorX India Pvt. Ltd.
India
12.2018 - 07.2020
- Resolved complex technical issues for 50+ customers per week via email, phone, and ticketing systems, maintaining a 95%+ customer satisfaction rating.
- Consistently met SLA by resolving client issues within a 48-hour turnaround, improving ticket closure rates by 30% and reducing unresolved cases by 20% through Salesforce-driven prioritization strategies.
- Conducted root cause analysis on recurring technical defects, reducing repetitive inquiries by 25% and improving overall operational efficiency across support workflows.
- Collaborated with cross-functional technical teams to streamline escalation processes, decreasing resolution time for critical issues by 15% and improving cross-team communication efficiency.
- Designed and maintained a centralized technical knowledge base, increasing first-contact resolution rates by 20% and reducing dependency on senior engineers for recurring issues.
Education
Post-Graduate Certificate - Artificial Intelligence and Machine Learning (AI & ML)
01.2026
- President's Honour Roll
- GPA: 4.1/4.2
Bachelor of Science - Computer Science & Engineering
07-2015
GPA: 7.3/10
- Graduation with Distinction
Skills
- Power BI & Data Visualization
- SQL & Data Querying
- Excel (Advanced Functions, Pivot Tables)
- Data Cleaning & Quality Assurance
- ETL Process Management
Column 1 — Data & Analytics
Column 2 — Data Engineering & ETL
- Data Structures
- Data Transformation & Validation
- Market & Trend Analysis
- JIRA Workflow Optimization
- Confluence Documentation
- Salesforce / CRM Systems
Column 3 — Tools & Platforms
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Data Analyst - Numerator India Pvt. Ltd.
03.2023 - 12.2024
Data Associate - Numerator India Pvt. Ltd.
08.2020 - 08.2023
Technical Support Analyst - ErrorX India Pvt. Ltd.
12.2018 - 07.2020
Fanshawe College - Post-Graduate Certificate, Artificial Intelligence and Machine Learning (AI & ML)
Gujarat Technological University - Bachelor of Science, Computer Science & Engineering
Certificates And Recognitions
- Completed an intensive social media and social monitoring training course through Hootsuite.
- Obtained certification in Oracle 11g SQL.
- Worked as a Collaborative Consultant specializing in AI/ML at Fanshawe College.
- Recognized with the President's Honour Roll Award for Academic Excellence.