Florence Gay Montalban
Lakeside,CA
Summary
Highly motivated and results-driven manager with a talent for team building, leadership, and motivation. Excellent customer relations aptitude and strong relationship-building skills. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Dedicated problem-solver who streamlines operations to decrease costs and promote organizational efficiency. Collaborative leader who partners with coworkers to foster an engaged and empowering work culture. Demonstrates strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nominating Committee
Seventh-Day Adventist Church SECC
09.2024 - Current
- Recruited and mentored new committee members, fostering a positive environment for professional & spiritual growth and development.
- Developed comprehensive agendas for committee meetings, ensuring timely completion of tasks and projects.
- Achieved committee objectives by effectively leading meetings and fostering collaboration among members.
- Built strong relationships with key stakeholders, enhancing the credibility and reputation of the organization within the church community.
- Prioritized committee tasks effectively balancing short-term deliverables with long-term strategic initiatives.
- Evaluated potential partnerships strategically assessing their alignment with organizational mission values before entering into collaborative agreements.
- Conducted thorough research on potential leaders and officers, informing strategic planning for future goals and church ministry objectives.
- Facilitated effective conflict resolution measures among members, maintaining a harmonious and productive work environment.
- Delegated responsibilities effectively to optimize individual talents while promoting teamwork and accountability.
- Established clear communication channels among committee members to facilitate information sharing and collaborative decision-making.
- Promoted diversity within the committee membership by actively recruiting individuals representing varied backgrounds, perspectives, skills sets.
- Established team priorities, maintained schedules and monitored performance.
Adventurer Club Assistant Director
Seventh-Day Adventist Church Southeastern Con.
09.2023 - Current
- Facilitated classes between ages 8-10 in learning lessons about character building, creation and hands-on activities according to the bible.
- Provided support in emergency situations while adhering to club policies, ensuring member safety and wellbeing.
- Assisted in organizing field trips with club staffs, parents and children securely and memorably.
- Planned group physical activities, ensuring instructors were prepared with necessary materials and resources.
- Participated in staff training sessions to stay updated on club's policy and goals, safety protocols, and educators best practices.
- Taught lessons about good leadership and effective missionaries around the world.
Committee Member
Pastoral Search Committee, Chula Vista SDA Church
01.2021 - 10.2023
- Member of 13 members committee to search and interview Pastoral Candidates for our church.
- Attended committee meetings to propose, discuss and advance management and ministerial principles.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Evaluated progress towards established objectives, identifying areas for improvement and recommending corrective actions.
- Provided insightful feedback on proposed initiatives, ensuring their successful implementation and sustainability.
Homeschool Educator
Stay At Home Mom
10.2014 - 07.2023
- Son - 8 years old, Second Grade (Homeschool)
- Daughter - 3 years old, Pre-K (Homeschool)
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Adapted teaching methods and lesson plans to changing student needs.
- Established clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
- Supported social development through group activities such as co-op classes or community service projects within the homeschool community.
- Implemented hands-on learning activities for improved retention and engagement in subject matter.
- Utilized educational technology tools to supplement traditional instruction methods for increased learner engagement.
- Organized field trips and enrichment activities, enhancing real-world understanding of academic concepts.
- Managed record-keeping and documentation requirements, maintaining accurate records of student performance and progress reports.
- Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student's needs.
- Developed comprehensive curriculum covering a broad range of subjects, ensuring students received well-rounded education.
- Provided one-on-one tutoring support in areas where students struggled, leading to significant improvements in performance.
- Monitored student progress through regular assessments, adjusting teaching strategies as needed to optimize educational outcomes.
- Encouraged independent study habits by providing resources and guidance for self-directed learning opportunities.
- Promoted creative problem-solving by incorporating real-life scenarios and projects into the curriculum.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Church Choir Director
Chula Vista SDA Church
09.2012 - 04.2022
- Director
- Directs church choir and performs concerts in several events and in regular worship services
- Provided oversight and administration for church music programs.
- Conducted rehearsals to keep performers prepared for performances.
- Enhanced choir performance by implementing innovative rehearsal techniques and strategies.
- Worked with both adults and children and shaped approaches to align with student experience level and musical knowledge.
- Mentored individual choir members, providing personalized guidance on vocal technique, stage presence, and musicianship for improved performance quality.
- Coordinated, planned and led practices for musical components of church services.
- Evaluated individual vocal progress through regular assessments, providing constructive feedback for continuous improvement.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
Caregiver
Love At Home Health Care, Inc.
05.2014 - 10.2014
- Assisted with feeding, bathing, dressing, grooming, home making and exercise
- Monitored patient's condition by observing physical and mental state
- Provided companionship and respite care for family caregivers
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Customer Service Rep. (Seasonal)
RobinStar Tax Consultants, Inc.
02.2014 - 04.2014
- Answered phone calls and assisted clients with questions regarding tax preparation.
- Prepared and assisted in preparing simple to complex tax returns for individuals or small businesses.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
- Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Sales Associate (Seasonal)
Macy's
11.2013 - 01.2014
- Handled incoming calls for a variety of sales customer service and returns issues for customers
- Managed busy sales desk issuing returns, selling opportunity to sign up for a Macy's credit card
- Specialized in Men's department, acted as a ringer
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Caregiver
Private home
05.2012 - 10.2013
- Assisted with feeding, bathing, dressing, grooming, home making and exercise
- Monitored patient's condition by observing physical and mental state
- Provided companionship and respite care for family caregivers
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
ESL Teacher
Sangsom Kindergarten School
10.2009 - 02.2012
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Modified curriculum plans with colleagues to meet changing student needs.
- Set assessments to measure student progress and identify growth opportunities.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
- Achieved higher student retention rates by developing strong rapport and maintaining open communication with both students and parents.
- Adopted new technologies and online platforms to facilitate student learning.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
ESL Teacher
Three Angels Training Academy
10.2008 - 09.2009
- Increased student test scores tutoring private elementary - college level students
- Developed and taught lessons on relevant children's books, poems and themes to promote student interest
ESL Teacher
SangSom Kindergarten School
05.2008 - 09.2008
- Taught English and Mathematics
ESL Teacher
Sahmyook Cultural Language Center
10.2006 - 04.2008
- Taught English writing, reading and grammar for elementary through college level
- Successfully improved student participation in the classroom through integration and interactive learning mediums that increased student understanding of course materials
- Performed student background reviews to develop tailored lessons based on student needs
- Taught Creative writing and grammar to adult students
- Fostered student relationships via field-trips, community service projects
- Taught English, mathematics
- Improved student participation through integration of creative role-playing exercises and games
- Modified methods of course plans to meet academic, intellectual and social skills
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Promoted critical thinking to build subject engagement and interaction.
- Improved reading comprehension among struggling students through the use of diverse texts and guided discussions about main ideas, themes, and vocabulary.
- Set assessments to measure student progress and identify growth opportunities.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Adopted new technologies and online platforms to facilitate student learning.
- Engaged parents and guardians in learning process through regular communication and involvement in school activities.
- Fostered supportive and motivational classroom environment, encouraging students to achieve their full potential.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
Education
Associate of Science -
Cuyamaca Community College
San Diego, CA2017
Associate of Science - Associate Degree in Nursing (RN)
Southwestern College
Chula Vista, CA05-2027
Associate of Science - Certified Nursing Assistant
Southwestern College
Chula Vista, CA08.2024
Bachelors - Secondary Education, Music Education
Mountain View College
Valencia City, Philippines03.2006
Skills
- Multicultural Sensitivity
- Interpersonal Communication
- Collaborative Approach
- Influencing skills
- Meeting facilitation
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Relationship Building
Certification
- TOEIC (Test of English for International Communication), Bangkok, Thailand, 2008
- Basic Life Support - La Mesa, CA, 08/01/18 - 08/01/20
- Basic Life Support - Santee, CA. 03/01/24 - 03-2026
- Certified Nurse Assistant - CA. 08/01/24 - 08/07/26
Languages
English
Full Professional
Tagalog
Native or Bilingual
Cebuan/Bisaya
Native or Bilingual
Ilonggo
Limited Working
Korean
Limited Working
Thai
Elementary
Timeline
Nominating Committee
Seventh-Day Adventist Church SECC
09.2024 - Current
Adventurer Club Assistant Director
Seventh-Day Adventist Church Southeastern Con.
09.2023 - Current
Committee Member
Pastoral Search Committee, Chula Vista SDA Church
01.2021 - 10.2023
Homeschool Educator
Stay At Home Mom
10.2014 - 07.2023
Caregiver
Love At Home Health Care, Inc.
05.2014 - 10.2014
Customer Service Rep. (Seasonal)
RobinStar Tax Consultants, Inc.
02.2014 - 04.2014
Sales Associate (Seasonal)
Macy's
11.2013 - 01.2014
Church Choir Director
Chula Vista SDA Church
09.2012 - 04.2022
Caregiver
Private home
05.2012 - 10.2013
ESL Teacher
Sangsom Kindergarten School
10.2009 - 02.2012
ESL Teacher
Three Angels Training Academy
10.2008 - 09.2009
ESL Teacher
SangSom Kindergarten School
05.2008 - 09.2008
ESL Teacher
Sahmyook Cultural Language Center
10.2006 - 04.2008
Bachelors - Secondary Education, Music Education
Mountain View College
- TOEIC (Test of English for International Communication), Bangkok, Thailand, 2008
- Basic Life Support - La Mesa, CA, 08/01/18 - 08/01/20
- Basic Life Support - Santee, CA. 03/01/24 - 03-2026
- Certified Nurse Assistant - CA. 08/01/24 - 08/07/26
Associate of Science -
Cuyamaca Community College
Associate of Science - Associate Degree in Nursing (RN)
Southwestern College
Associate of Science - Certified Nursing Assistant
Southwestern College
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