Florence Whittaker

answered all incoming calls regarding the Canadian Dental Care Plan from Health Providers and general public

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• worked til end of term bySunlife

• This was an online position
• answered and solved billing issue for insurance clients through their agents ib a empathetic and timely manner
• made outgoing collection calls when necessary
• handles account reconciliations as required
• worked til end of term

worked as assigned to various companies who need office adminstration from mat leave to closing of businesses -

Baxter Dairies - closing the plant- in office

Fero - setting up dispatch in office

Funeral direct - from closing office in Saint John to doing Interviewing for new facility in Halifax NS - this was an online position

All positions ending with the end of the term position

Various positions in my tenure with the hospital -

Unit clerk - responsible for all ordering and patient moves from my unit

temp administrative assistant for a pediatrician and an obstetrician

accounts payable and receivable - including but not limited to performing billings to Medicare on behalf of select Physicians - handling clerical billing - overseeing the payroll for salaried physicians - completing and the follow-up to collection calls