FLORENCE LEE GLORIOSO
Fort McMurray
Summary
Detail-oriented and goal-driven professional with a background in business administration, customer service, and administrative operations. Brings a strong foundation in timekeeping, purchasing coordination, and process improvement from a finance and retail background. Proven ability to manage competing priorities, ensure compliance, and lead daily operations efficiently. Seeking a managerial role where I can apply my skills in coordination, documentation, and decision-making to support organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Sam's Auto Shop
10.2024 - 05.2025
- Oversaw service timelines and scheduled work orders to ensure timely completion.
- Tracked staff schedules and provided administrative support during busy periods.
- Maintained customer records and updated internal tracking systems.
- Addressed client concerns and ensured service compliance with company standards.
Retail Sales Associate
The Children's Place
10.2024 - 01.2025
- Coordinated store merchandising and inventory accuracy.
- Managed daily cash handling and transaction documentation.
- Supported order processing and product restocking, assisting in purchase tracking.
Crew Member
Dairy Queen
08.2023 - 09.2024
- Balanced multiple roles including customer service, inventory checking, and POS operations.
- Maintained cleanliness and order standards during peak hours.
Sales Support Operator
HC Consumer Finance Philippines, Inc.
02.2020 - 06.2022
- Supported timekeeping functions for department staff and coordinated attendance logs.
- Prepared reports and documents for sales and administrative tracking.
- Scheduled meetings, maintained calendars, and ensured effective document flow.
Education
Management Diploma - Business Administration - Management Diploma
Keyano College
Fort McMurray, Alberta05.2025
Bachelor of Science - Accounting Technology
University of The East
Manila, Philippines04.2018
Skills
- Timekeeping & Attendance Monitoring
- Purchasing & Inventory Control
- Administrative Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Budget Tracking & Cost Analysis
- Team Coordination & Leadership
- Scheduling & Workflow Optimization
- Customer Relations
Certification
- Canadian English Language Proficiency Index Program (CELPIP) – General (Level 8 Average) Strong proficiency in English (Listening 9, Writing 9, Reading 7, Speaking 7)
- Educational Credential Assessment from IQAS – Educational Credential Assessment Recognized as equivalent to a Canadian 3-year Bachelor of Commerce in Accounting Technology
Timeline
Customer Service Advisor
Sam's Auto Shop
10.2024 - 05.2025
Retail Sales Associate
The Children's Place
10.2024 - 01.2025
Crew Member
Dairy Queen
08.2023 - 09.2024
Sales Support Operator
HC Consumer Finance Philippines, Inc.
02.2020 - 06.2022
Management Diploma - Business Administration - Management Diploma
Keyano College
Bachelor of Science - Accounting Technology
University of The East
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