FLORENCE GOROSPE
Brampton
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ARCHERY INSTRUCTOR
Freelance
09.2015 - 09.2021
- Participated as member of club staff to deliver and supervise special events, evening programs and other club activities.
- Kept students interested, challenged and attentive to archery using positive reinforcement.
- Practiced professional presentation and communication with participants, co-workers and public to promote respectful environment.
- Organized activities to promote learning and increase student enjoyment.
CUSTOMER SERVICE REPRESENTATIVE
Van Der Graaf
03.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
CUSTOMER SERVICE REPRESENTATIVE
Material ConneXion Library
01.2017 - 07.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Performed administrative duties as front desk management. i.e. Recording data in technical reports involving material status, and updating visitor scheduling.
- Key holding employee.
RECEPTIONIST
Brameast Family Physicians
10.2011 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Education
3 Year Diploma With Co-op - Architectural Technology
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON06.2018
Skills
- Positive Reinforcement Strategies
- Certification and Accreditation
- Athlete Conditioning
- Competition Coaching
- Manage Classes
- Safety Measures
Affiliations
I am a hardworking and highly motivated individual with proven interpersonal and
communication skills seeking to apply my abilities to a Customer Service Representative
position in a fast-paced environment.
Certification
Smart Serve
CPR Level C/AED
NCCP Archery Level 1
Archery
123
123
123123
123
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Van Der Graaf
03.2019 - 08.2019
CUSTOMER SERVICE REPRESENTATIVE
Material ConneXion Library
01.2017 - 07.2017
ARCHERY INSTRUCTOR
Freelance
09.2015 - 09.2021
RECEPTIONIST
Brameast Family Physicians
10.2011 - 07.2013
3 Year Diploma With Co-op - Architectural Technology
Sheridan College Institute of Technology And Advanced Learning
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