Florence Effiom

Human resources professional with solid foundation in employee relations and talent management. Known for effective communication and problem-solving skills. Key contributor to team success and adaptable to changing business needs. Expertise in recruitment, performance management, and compliance.

• Developed comprehensive recruiting strategy, which decreased employee turnover by 80%
• Introduced new policy template. This new template includes a description of modifications, highlighting key changes and their implications
• Successfully developed and implemented four comprehensive new policies, e.g., employee progressive discipline, call-in process, media-use policy, performance review program, creating flexible and well-designed template, and guiding scale/principles
• Played a key role in the ADP Workforce Now project, successfully uploaded and organized electronic documents of over 100 employees, ensuring accurate and readily accessible information. This project not only streamlined administrative processes but also demonstrated my proficiency in organizational tasks and consistency in performance
• Developed a detailed comprehensive organizational chart. This involve not only the visual representation of the organization structure, but also ensuring its accuracy and up-to-date nature, reflecting changes in personnel, roles, and reporting lines. This chart serves as a valuable resource, providing a clear and accurate representation of the team structure, reporting lines, and key personnel. The resulting document offers stakeholders a transparent and readily accessible overview of our organization's structure, facilitating better understanding and collaboration.
• Actively supported supervisors in conflict resolution within their respective departments, helping to maintain a positive and productive work environment.
• Ensured employees have timely access to vital information, including benefits, pay adjustments, and prompt resolution of concerns, has contributed to a supportive and responsive workplace culture.
• Used HRIS, ATS, CRM, SharePoint, Star-Garden, Saba, ADP, Success Factors, Microsoft office suite

• Immigrant & Refugee Mental Health
• Human Resources Management
• Resource Mobilization (advocacy)
• Certificat d'immersion linguistique
• First Aid
• Emergency Preparedness & Response