Florence Benye

With an extensive background in customer service, I have gained invaluable insights into leadership. Working in customer service has sharpened my skills in active listening, empathy, and conflict resolution—essential traits for effective leadership. Through close interactions with people, I have learnt how important it is to understand individual needs, resolve challenges with empathy, and build trust through open and honest communication.

My academic background in Management, with a concentration in HR, has equipped me with a broad understanding of leadership and workplace strategies. My HR-focused studies introduced me to key areas such as Occupational Health & Safety (OHS) and Managing Total Rewards, which have prepared me to create environments that promote employee well-being and organizational success.

My goal is to leverage both my practical experience and academic knowledge to foster a positive, inclusive work environment where every team member feels valued, supported, and empowered to contribute meaningfully.

• CPHR Student Member (#5112)