FLORENCE BADEJO

• Delivered high-quality technical support to customers and internal teams in a fast-paced call center, handling an average of 50+ support calls daily and achieving a 95% first-call resolution rate.

• Diagnosed and resolved digital banking issues for customers, contributing to a 20% improvement in customer satisfaction scores through effective troubleshooting and clear communication.

• Managed data entry and documentation of customer interactions and technical resolutions, ensuring accuracy and reducing follow-up time by 30%.

• Contributed to a knowledge base by documenting recurring technical issues and solutions, enhancing support processes and reducing time spent on repeat issues.

• Collaborated with cross-functional IT teams to escalate and resolve complex technical problems, reducing average ticket resolution time by 25%.

• Provided high-level customer service by securely managing and processing confidential customer information, ensuring full compliance with privacy regulations and data protection standards.

• Consistently exceeded monthly revenue targets by 75%, achieving top-performer status for three consecutive quarters through strategic sales and relationship-building.

• Applied analytical skills to assess customer needs, identify upselling opportunities, and deliver customized financial solutions, increasing upsell conversions by 25%.

• Maintained accurate records and thorough documentation of customer interactions, improving data accuracy and reducing follow-up inquiries by 30%.

• Leveraged problem-solving abilities to resolve complex customer issues, achieving a 95% first-contact resolution rate and contributing to higher customer satisfaction scores.

• Delivered key administrative support to optimize daily operations for a logistics-focused team, managing scheduling, document preparation, and records maintenance, which improved departmental efficiency by 20%.

• Prepared and distributed critical reports, presentations, and correspondence in line with company standards, ensuring accurate and timely communication across teams.

• Tracked and maintained project documentation, updated records, and followed up on action items, contributing to a 15% improvement in on-time project delivery.

• Coordinated cross-functional communications between internal departments and external logistics partners, facilitating seamless collaboration and process alignment.

• Provided onboarding and training support to new team members, ensuring adherence to office procedures and policies, which improved onboarding efficiency by 30%.

• Delivered administrative and secretarial support to enhance department efficiency, including scheduling and coordinating meetings, managing correspondence, and preparing reports and presentations in line with corporate standards.

• Facilitated meeting logistics by arranging spaces, preparing materials, and documenting discussions, which improved the accuracy of information and increased preparation efficiency by 25%.

• Acted as the primary point of contact for both internal and external communications, ensuring accurate and timely information flow across departments and maintaining a high level of professionalism.

• Provided guidance to new team members on office procedures, policies, and corporate protocols, fostering a compliant and inclusive work environment.

• Coordinated procurement activities and vendor management, ensuring timely and accurate delivery of materials and services, which reduced overall procurement costs by 10%.