Open To Work
FLORENCE ABBEY
Edmonton,AB
Work Preference
Overview
2
2
years of professional experience
Summary
Versatile professional with experience in customer service, hospitality, education, and cleaning services. Delivers high-quality customer care, maintains safe environments, and supports student learning in fast-paced settings. Strong communicator and collaborator committed to achieving organizational objectives.
Work History
Restaurant Team Member
Quesada burritos and tacos
Montreal, Quebec
09.2025 - 08.2026
- Delivered exceptional customer service during busy meal periods.
- Prepared fresh ingredients for burritos and tacos daily.
- Operated kitchen equipment safely and efficiently for food preparation.
Housekeeper (volunteer)
Mains du Ciel Nettoyage
Montreal, Canada
04.2024 - 07.2025
- Efficiently cleaned and organized rooms, managed time effectively, and operated cleaning equipment.
- Adapted to new environments and maintained flexibility in task prioritization.
- Ensured client comfort during in-home visits.
Teacher and Secretary
Christ In Action Educational Centre
Accra, GH
10.2022 - 07.2023
- Communicated regularly with students and parents to address academic questions and support student success.
- Resolved student issues with care and professionalism, tailoring support to individual needs.
- Explained academic materials, policies, and expectations clearly to enhance student understanding.
- Processed assignment, grade, and academic record requests to ensure timely support for students and parents.
- Maintained organized student progress, attendance, and communication records to facilitate effective tracking and reporting.
- Maintained organized records of student progress, attendance, and communications.
- Collaborated with teachers and staff to support students' academic and personal development.
- Updated student profiles and contributed to school documentation systems.
- Referred cases needing additional support to senior educators or administration.
Waitress and Cleaner
One Love Club
Accra, GH
01.2021 - 05.2021
- Resolved customer complaints quickly and professionally to maintain guest satisfaction.
- Resolved customer complaints promptly and professionally, ensuring high guest satisfaction.
- Welcomed guests warmly and managed real-time service inquiries e ciently.
- Processed orders, handled payments, and issued refunds.
- Processed orders, handled payments, and issued refunds as needed.
- Checked in with guests during service to enhance dining experience and address needs.
- Collaborated with kitchen and bar sta to deliver timely and quality service.
- Updated guest information and table status to support smooth service operations.
- Reported complex issues to management.
Education
Diploma - Commercial Pilot License
Academy of Aeronautics
Montréal, QuebecHigh School -
Aburi Girls' SHS
Aburi, GHSkills
- Food safety practices
- Teamwork and collaboration
- Verbal and written communication
- Active listening
- Attention to detail
- Time management
- Adaptability
- Problem-solving
- Dependability and punctuality
- Basic computer literacy (Microsoft Office)
Timeline
Restaurant Team Member
Quesada burritos and tacos
09.2025 - 08.2026
Housekeeper (volunteer)
Mains du Ciel Nettoyage
04.2024 - 07.2025
Teacher and Secretary
Christ In Action Educational Centre
10.2022 - 07.2023
Waitress and Cleaner
One Love Club
01.2021 - 05.2021
Diploma - Commercial Pilot License
Academy of Aeronautics
High School -
Aburi Girls' SHS