Flordeliza Wallis
Calgary
Summary
Dedicated professional with over nine years of experience at the Appeals Commission for Alberta Workers' Compensation. Possesses an in-depth understanding of WCB policies, WCA legislation, and business procedures. Currently pursuing a Human Resources Generalist Diploma the University of Calgary, with advanced knowledge in employee development and strategic HR practices. Proven expert in legal proofreading, hearing facilitation, and managing high-stakes confidential documentation. Proven expertise in facilitating complex hearings and managing high volume,confidential case data withing ACES case management system.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Foundations for Supervisor
1
1
Effective Business Writing
1
1
Principles of Project Management
1
1
Government of Alberta Health and Safety Representative
1
1
Information Management in the Government of Alberta
Work History
Appeals Assistant/Front Desk Receptionist
Appeals Commission for Alberta Workers' Compensation - Tribunal
Calgary, AB
09.2016 - Current
- Provide comprehensive administrative support to Hearing Chairs, Commissioners, and Appeals Officers to facilitate efficient tribunal hearings.
- Utilize extensive knowledge of the Workers' Compensation Act (WCA) and WCB policies to manage appeal documents and correspondence.
- Maintain accurate case records in the ACES case management system to ensure precise tracking of files.
- Respond to stakeholder inquiries regarding complex appeal procedures and tribunal processes.
- Proofread and edit final decisions prior to publishing to ensure absolute adherence to business procedures.
- Process and publish appeal decision documents to CanLII, ensuring public access to tribunal outcomes.
- Coordinate logistics for both virtual and in-person hearings, including room preparation, greeting parties, and recording proceedings.
- Deliver technical support and training to Commissioners on internal case management software.
- Managed multi-line phone system, directing inquiries to appropriate departments efficiently.
Accounts Receivable Analyst
Ensign Energy Services Inc.
Calgary, AB
11.2013 - 06.2016
- Analyzed accounts receivable aging reports to identify discrepancies and resolve customer inquiries.
- Streamlined invoicing processes, reducing processing time and enhancing cash flow management.
- Collaborated with cross-functional teams to improve billing accuracy and reduce errors in financial reporting.
- Implemented automated solutions for payment tracking, increasing efficiency in collections efforts.
Guest Services Agent
Calgary Marriott Hotel
Calgary, AB
06.2007 - 04.2014
- Provided exceptional guest service, resolving inquiries and ensuring satisfaction throughout stay.
- Managed check-in and check-out processes efficiently, enhancing overall guest experience.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Handled reservations and cancellations using hotel management software, ensuring accuracy and efficiency.
Education
Human Resources Management
University of Calgary
CalgaryHotel And Restaurant Management - Hospitality Management
Isabela State University
Isabela, Philippines03-1999
Effective Business Writing Course
Government of Alberta
Edmonton, ABAccess To Information And Protection of Privacy
Government of Alberta
Edmonton, ABSkills
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Administrative skills
- File organization
- Sensitive information handling
- Work prioritization
- Initiative-taking
- Complex Problem-solving
- Word processing
Languages
English
Full Professional
Filipino- Tagalog
Native or Bilingual
Chinese (Cantonese)
Limited Working
Certification
Standard First Aide CPR-Level A/AED
Mental Aid First Aide
Government of Alberta Health and Safety Representative
Effective Business Writing
Access to Information and Protection (FOIP)
Information Management in the Government of Alberta
Foundations for Supervisor (The Role of the Supervisor, Leading a Team and Supporting Performances
Timeline
Appeals Assistant/Front Desk Receptionist
Appeals Commission for Alberta Workers' Compensation - Tribunal
09.2016 - Current
Accounts Receivable Analyst
Ensign Energy Services Inc.
11.2013 - 06.2016
Guest Services Agent
Calgary Marriott Hotel
06.2007 - 04.2014
Human Resources Management
University of Calgary
Hotel And Restaurant Management - Hospitality Management
Isabela State University
Effective Business Writing Course
Government of Alberta
Access To Information And Protection of Privacy
Government of Alberta
Certificate in Foundations for Supervisor
I believe in a coaching-centric approach to leadership. While I have nearly 10 years of experience with WCB policies, my Foundations for Supervisor certificate taught me how to transition that technical expertise into team success. I focus on cultivating psychological safety and using emotional intelligence to ensure my team feels supported while maintaining high standards of integrity and transparency.