FLORAH ZALWANGO
TORONTO,Ontario
Summary
Adept at dementia care and office management, I leveraged my expertise in emotional support and healthcare management to enhance patient well-being and operational efficiency at Lifemate. Recognized for creative solutions and exceptional customer service, I successfully managed complex schedules and confidentiality, contributing to a significant improvement in client satisfaction and workplace productivity. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Lifemate
02.2024 - Current
- Scheduled and accompanied clients to medical appointments
- Provided staff coaching, mentoring and consultation to enhance performance and professional development
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Entrusted to handle confidential and sensitive situations in professional matter
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Ran errands for customers, including shopping, and picking up other necessities
- Remained alert to problems or health issues of clients and competently responded
- Assisted patients with self-administered medications through checking proper dosage and correct time
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Replaced bandages, dressings and binders to care for wounds and encourage healing
- Helped clients manage money, pay bills and shop for groceries or personal items
- Identified needs and coordinated plans for travel and out-of-town functions
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Maintained appropriate filing of personal and professional documentation
- Documented vitals, behaviors and medications in client medical records
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Community Support Worker
Homesfirst Society
10.2022 - 01.2024
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Researched industry trends and evaluated competitive products.
- Managed all art and office supply needs for art department.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils, to complete unique piece for customers.
- Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
- Carefully prepared all design layouts into prepress files for offset, web and digital printing.
- Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
- Mentored junior artists on creative processes.
- Created and sold over 135 original paintings and thousands of prints of original artwork.
- Tracked weekly sales, expenses and other financial information in Microsoft Excel.
- Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Strengthened community ties and support networks by initiating partnerships with local organizations and service providers.
- Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
Client Support Worker
Christie Welcome Centre
03.2023 - 12.2023
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
- Cleaned counters, machines, utensils and seating areas daily
- Set and achieved goals for professional development, including partner awards for 100%screenshot pins. i have them all
- Recommended products based on solid understanding of individual customer needs and preferences
- Displayed adaptability by successfully handling multiple priorities simultaneously while meeting tight deadlines and maintaining high-quality work.
- Enhanced team productivity through efficient task delegation and clear communication.
- Reduced response times by creating a knowledge base of frequently asked questions and common client concerns.
- Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
- Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
Education
Certificates - Health Study
CollegeSSOR
02.2024
Skills
- Dementia Knowledge
- Sterile Procedures and Techniques
- ADLs Assistance
- Emotional Support
- Infection Control
- Office management experience
- Healthcare management
- Food Preparation and Safety
- Exceptional Customer Service
- Conflict Resolution
- Adaptive and Creative
- Hospitality service expertise
- Employee training
- Regulatory Compliance
- Clinical Documentation
- Privacy and confidentiality
- Client Relationship Management
- Dementia Care
- Personal Hygiene Assistance
- Mobility Assistance
- Disability Support
Certification
- PCA - Personal Care Aide
- DCA - Direct Care Aide
- PCW - Personal Care Worker
- PCHM - Personal Care Homemaker
Timeline
Personal Support Worker
Lifemate
02.2024 - Current
Client Support Worker
Christie Welcome Centre
03.2023 - 12.2023
Community Support Worker
Homesfirst Society
10.2022 - 01.2024
Certificates - Health Study
CollegeSSOR
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Empathetic Understanding, Care-giving, Dancing, sharing
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