Florah Tororei
Toronto,Kenya
Summary
Seeking challenging assignments as Restaurant and Food Service Manager with an organization of high repute
To always be able to work in a sound changing organization where initiative and hard work is rewarded and upward career movement is only limited by one’s ability and vision. Furthermore, to always ensure that I can create changes through different ideas where need be. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Restaurant Supervisor
Eldobliss Hotel
02.2015 - 02.2016
- Assisting the general manager with management tasks, Creating employee work schedules, Distributing payroll checks, Maintaining hotel inventory, Ordering new items as needed, Interacting with hotel guests to ensure they received quality experience, Monitor the appearance standard, Providing constructive feedback and coaching, Demonstrate a high level of customer care, Setting goals for performance and deadlines
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Coordinated event planning, managing logistics for successful private dining experiences.
Receptionist
Eldobliss Hotel
02.2013 - 02.2015
- Checking in guests and checking them out, Issuing room keys, Taking reservation by telephone or e-mails, Preparing bills and dealing with payments, Answering guests’ queries and dealing with complaints, Giving instruction, Monitoring logbooks, Supervising and coordinating events, Maintaining security by following procedures, Answering or referring inquiries
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Waitress
Sirikwa Hotel
01.2012 - 12.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Housekeeper and Receptionist
Poa Place Resort
01.2006 - 02.2012
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Assistant Manager
Eldobliss Hotel
- Current
- Scheduling employees, Training new employees, Hiring new employees, Working with customers and help carry out directives of the manager and the director, Interviewing new employees, Reviewing budgets and looking over financial statements and doing quarterly and monthly projections, Engaging in education opportunities in order to remain up to date on the latest industry techniques, Maintaining customer’s relationship, Interacting with hotel guests to ensure they received quality experience, Doing daily operations of a retail store, Point of contact for major suppliers and large corporate clients
Snack Attendant
Royal Caribbean International Celebrity Cruises
12.2022 - 08.2023
- Boosted customer satisfaction by providing friendly and efficient service at the snack counter.
- Ensured a clean and organized workspace by maintaining strict hygiene standards and regularly sanitizing surfaces.
- Streamlined snack preparation processes for quicker order fulfillment, resulting in reduced wait times for customers.
- Handled cash transactions accurately, ensuring proper change was given to customers while maintaining balanced cash registers.
Assistant Cook
Firehouse Subs
12.2023 - Current
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Supported head chef in developing innovative recipes, resulting in higher customer satisfaction.
- Prepared high-quality dishes by following prescribed recipes and adhering to strict quality standards.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
Education
Diploma in Tourism Management -
Moi University
01.2012
Kapkoigaa girl
01.2000
Ngeria Secondary school
11.1997
Skills
- Self-starter, hard work willing to work and learn, team player, work under minimum supervision and a motivator
- Employee Performance Evaluations
- Quality Assurance
- Task Prioritization
- Supervision and leadership
- Social Perceptiveness
- Recordkeeping
- Flexible and Adaptable
- Organizational Skills
Languages
English
Professional Working
Profile Value
Overall 14+ years of experience in multiple roles including restaurant and hospitality Areas. To make sure service standards and procedures as per the company are implemented, followed and achieved by proper training, supervision and control. To rotate and schedule all staff in order to provide full coverage for efficient service and to maximize productivity. Evaluating staff based on performance, to find out each staff’s areas of strengths and weakness, also working in close co-ordination with the L&D department (Learning & Development) to conduct training programs for staff in areas where growth is required. Exceptional communication skills of Restaurant Assistant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service. To check on guest satisfaction, by having conversations with guest, making sure to take proper note of guest feedback both positive and negative and sharing it with the team during daily staff briefings. Check all task as per the Opening & Closing check list are well delegated amongst the team and performed in an efficient manner, which will prove beneficial during busy periods of operations and also keep in check the cleanliness, tidiness and orderliness of the restaurant which is of utmost importance. Performing and submitting daily & monthly sales reports to the accounts & operation departments.
References
- Mr. Peter cheruiyot, Manager (Poa Place), +254 711972150
- Miss.Joyce kirior, Assistant Manager (Sirikwa Hotel), +254722628417/+254728680000
- Mr. Samuel Wagoro, Director (Eldobliss Hotel), +254 722 609 063
Hobbies and Interests
- Watching movies
- Reading novels
- Travelling
- Making friends
Timeline
Assistant Cook
Firehouse Subs
12.2023 - Current
Snack Attendant
Royal Caribbean International Celebrity Cruises
12.2022 - 08.2023
Restaurant Supervisor
Eldobliss Hotel
02.2015 - 02.2016
Receptionist
Eldobliss Hotel
02.2013 - 02.2015
Waitress
Sirikwa Hotel
01.2012 - 12.2012
Housekeeper and Receptionist
Poa Place Resort
01.2006 - 02.2012
Assistant Manager
Eldobliss Hotel
- Current
Diploma in Tourism Management -
Moi University
Kapkoigaa girl
Ngeria Secondary school
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